IT Engineer Tier 2

hace 3 semanas

Guadalajara, México Enteracloud A tiempo completo

IT Engineer-L2Our office in Tijuana is growing and we’re looking for IT Talent that can join our team. No matter where you are in Mexico, we are ready to bring you on boardAt Enteracloud, we provide customers with technical support and IT solutions that help them to easily operate and manage their day-to-day work activities.Through front-to-back, on-premise, and on-cloud solutions, as an IT Engineer-L2 you will be in charge of handling IT business issues that might arise, such as risk management, data management, regulatory compliance platforms, and more.The activities for this role include, but are not limited to:- Working with the Tier 1 team and clients to gather relevant information.- Assist development teams from both sides to produce solutions.- Advice the Tier1 support team with problem resolution and information queries.- Develop product information and guidelines when a document is not available, and simplify the technical process of implementation for customers in diverse scenarios.- Identifying common questions and problems, to document their respective solutions and recommendations for later reference.- Effectively communicate product functionality to customers and Tier 1 technical support team.- Escalate and prioritize according to specific issues or circumstances.- Take ownership of projects and issues when other groups are involved.- Provide customers with timely solutions.*What we are looking for:- 2+ years of experience in a similar job.- Knowledge of one or more major databases (Oracle, MS SQL, Sybase, MySQL, etc.)- Familiarity with Windows and Unix operating systems (advanced user level on different versions)- Basic AWS understanding- Ability to learn and multi-task.- Analytical and problem-solving skills, attention to detail, and implementation of best practices.- Proficiency in English, both written and spoken.- Knowledge in Active Directory (create users, groups, policies, etc)- DNS (functionality and knowledge)- Server configuration.- Network management: firewalls, routing, understanding of TCP/IP protocols, switching, AP, etc.- Virtualization: VMware /Hyper-V, vSphere /vcenter- RDS Servers, DC, Print Servers, Files Server- PowerShell scripting- DNS, DHCP, GPOs, SMB, NTFS, ADFS, VMTools- Azure AD- Antispam: Proofpoint / Mimecast- Elastic / Free PBX or 3CXWhat we offer- Competitive base salary (according to skills and experience).- Relocation package.- Vacation days are superior to those provided by law.- We work with the latest technology in virtualization, network monitoring, cloud services, and more. Keep learning about new technologies, equipment, and apps in a constantly growing industry.Tipo de puesto: Tiempo completoSalario: $30,000.00 - $35,000.00 al mes

  • It Engineer Tier 2

    hace 2 semanas

    Guadalajara, México Enteracloud A tiempo completo

    IT Engineer-L2Our office in Tijuana is growing and we're looking for IT Talent that can join our team.No matter where you are in Mexico, we are ready to bring you on board!At Enteracloud, we provide customers with technical support and IT solutions that help them to easily operate and manage their day-to-day work activities.Through front-to-back, on-premise,...

  • Tier 2 Support Engineer

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies.Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Noc Tier 2 Engineer

    hace 4 semanas

    Guadalajara, México Flō Networks A tiempo completo

    Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...

  • Support Engineer Tier 2

    hace 6 días

    Guadalajara, México Helpware A tiempo completo

    **Tier 2 Support Engineer - On Prem L2 (CPM, Vault, PVWA, PSM) and EPM L2** **Duties and Responsibilities**: - Respond to customer inquiries and technical problems through web portal, live sessions, and telephone. - Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms. -...

  • Tier 2 Support Engineer

    hace 4 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 1 hora

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • IT Engineer

    hace 3 semanas

    Guadalajara, México DEPROC CONSULTORIA EN PROCESOS Y COACHING A tiempo completo

    **Role and Responsibilities****Tasks**- Managed Service- Interact with our portfolio of remote networks and systems to perform various functions such as userprovisioning and management, upgrade/patch, monitoring, problem resolution, and configurationmanagement.- Perform routine management of backup and recovery services, file and disk management, and...

  • Technical Support Engineer, Tier 2 and Partner Support

    hace 2 semanas

    Guadalajara, Jalisco, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.**About JumpCloudJumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows,...

  • It Systems Engineer

    hace 3 semanas

    Guadalajara, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    **Vacante para la empresa HRPV Human Resources Puerto Vallarta en Guadalajara, Jalisco**:**Support a Growing Law Firm's Hybrid Workforce - On-Site to Start, Remote Potential After One Year!**Are you an**IT expert**who wants to**have a say in the tools you'll be working with**?Do you have a**knack for designing, managing, and optimizing hybrid IT...