IT Engineer

**Role and Responsibilities****Tasks**- Managed Service- Interact with our portfolio of remote networks and systems to perform various functions such as userprovisioning and management, upgrade/patch, monitoring, problem resolution, and configurationmanagement.- Perform routine management of backup and recovery services, file and disk management, and virusprotection.- Maintain consistent operation of multi-user systems, including coordination with various vendors,operations personnel, project managers, end users, and customer and IT management.- Interact with our portfolio of remote networks and systems to perform various functions including userprovisioning and management, upgrade/patch, monitoring, problem resolution, and configurationmanagement.- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,escalating as necessary to ensure timely resolution.- Perform implementation and administration activities for complex power generation computingenvironments (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco),communication (ISP services), and storage solutions.- Evaluate host, system, and network configurations for newly contracted sites; suggestingrecommendations for improvements based on regulations and established framework.- Execute all provided Standard Operating Procedures (SOP) and policies.- Managed Cyber Security- Peer review change tickets.- Review security, antivirus, traffic, and event logs.- Review and edit Access Control Lists and security policies.- Consulting- Evaluate vendor products, services, and suggestions.- Plan and perform hardware and software upgrades**Other**- This position requires participation in the company’s 24/7 on-call rotation.- Report status for all recurring and non-recurring efforts as required.- Attend staff and client meetings as required.- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours.- Develop and document technical processes and procedures as needed.- Ensure that required tasks are completed or directed to others as necessary.- Effective written and oral communication at all organizational levels with internal and external customers.- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers.- Mentor Level 1 IT/OT Engineers.**Preferred experience, qualification, and education**- Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)- SOC, NOC, or other IT operation center experience- Technical Degree or minimum 5+ years of relevant IT / OT professional experience- Direct or indirect end-user service experience and/or experience providing remote support.- Work experience in at least one of the following areas is required.- SCADA and SCADA Historian design, deployment, or maintenance- Power generation, especially renewable energy- Work experience in at least three of the following focus areas is required:- Tier 2 or Tier 3 IT or OT help desk support- IT infrastructure design or support- Computer network design or support- Host hardening or security monitoring (Cybersecurity)- NGFW configuration, maintenance, and administration- Microsoft Windows Server supportTipo de puesto: Tiempo completoSueldo: $51,735.00 - $73,907.00 al mesHorario:- Turno de 8 horasPrestaciones:- Ayuda o servicio de transporte- Seguro de gastos médicos mayores- Seguro de vida- Trabajo desde casa- Vales de despensaLugar de trabajo: Empleo presencial