Business Systems Analyst
hace 3 semanas
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.Job Summary- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _- Business System Analyst _- located in _- Guadalajara, North Campus_- ._The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:What a typical day looks like:- Provide solution to incidents of second and third functional and technical level.- Record the occurrence and resolution of support incidents.- Implementation and registration of permanent solutions to failures in IT services- Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.- Prioritize and resolve support incidents generated in IT services.- Ensuring the availability of floor control systems.- Scale and ensure solving problems that can not be resolved to the service provider.- Install in production environments software packages stuck to the rules.- Design, develop and implement tools that eficientizen manufacturing processes of the business.- Documenting troubleshooting on a knowledge base.- Execute proactive tasks to prevent impact on IT systems.- Ensure proper registration of incidents of systems and their solution- Ensure stock levels needed for day to day- Ensure staff attendance needed on site to support day to dayThe experience we’re looking to add to our team- Bachelor’s degree or equivalent experience.- Providing solutions to incidents on second and third functional technical level.- Developing and communicating action plans for the implementation of permanent solutions to manufacturing problems.- Plan to authorize and implement changes in floor control systems- Managing schedules and permits of support engineers incidents- Physical and technical support form the main elements of the IT services- Change management and continuous improvement- Administration and staff resourcesWhat you’ll receive for the great work you provide:- Competitive Salary- Life & Medical Insurance- Christmas Bonus- Food Coupons- Saving Fund.- Life InsuranceHS115Job CategoryIT
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