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Fulfillment Center Manager

hace 2 meses

baja california, México G Global A tiempo completo

Descripción y detalle de las actividades

Position Summary:

The Fulfillment Center Manager oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality. This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement.

Key Responsibilities:

  • Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations.
  • Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction.
  • Manage the site's P&L statement to ensure operational profitability across all accounts.
  • Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance.
  • Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations.
  • Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce.
  • Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests.
  • Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance.
  • Enforce safety, health, and environmental standards in alignment with company policies and regulatory requirements.
  • Lead the integration of new fulfillment accounts, coordinating cross-departmentally to ensure a smooth setup and timely launch of services.
  • Collaborate with the IT department to address Warehouse Management System (WMS) issues and implement system enhancements.
  • Drive initiatives for process improvement, waste reduction, and increased productivity.

Experiencia y requisitos

  • Bachelor’s degree in Engineering, Logistics, Operations Management, or a related field.
  • Minimum of 5 years in leading 3PL warehouse, fulfillment management, distribution centers, or manufacturing with a proven record in operations, team leadership, and budget oversight.
  • Deep understanding of P&L statements with the ability to analyze, interpret, and drive key metrics that impact profitability.
  • Strong analytical and financial acumen to manage budgets and operational costs.
  • Skilled in identifying cost-saving opportunities, managing budgets, and optimizing resource allocation to enhance cost-effectiveness without compromising quality.
  • Proficiency in using financial data to make informed, strategic decisions that align with both operational goals and financial targets.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in Warehouse Management Systems (WMS) and data analytics tools.
  • Ability to work with complex data to uncover trends, assess financial impacts, and implement solutions that support fiscal responsibility and efficiency.
  • Works closely with finance and other departments to ensure alignment on financial objectives, cost management, and profitability goals.
  • Strong focus on coaching, mentoring, and developing team members, fostering growth and promoting a culture of continuous improvement.
  • Lean/Six Sigma certification preferred.
  • Valid visa to travel to the US.
  • Proficient in data analysis and using metrics to make decisions.
  • Fluent conversational level of English.

Beneficios

  • Uniforme
  • Seguro de vida
  • Seguro de gastos médicos

Número de vacantes: 1

Área: Operaciones

Contrato: Permanente

Modalidad: Presencial

Turno: Diurno

Jornada: Tiempo Completo

Estudios: Carrera con título profesional

Inglés: Hablado: Avanzado, Escrito: Avanzado

Disponibilidad para viajar: Sí

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