Avp Client Implementation

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of **AVP Client Implementation**The role holder is responsible for turning revenue opportunities brought by GPS Sales, RM’s and Client Service Officers into realized revenue. This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring proper staffing, policies, procedures, and work tools are in place to support the function.They will also ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue.*****Main Activities**:- Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process- Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience- Provide a positive and professional onboarding experience for all new customers- Help to generate future business from existing customers- Generate cross country referrals facilitated via Global Links- Generate referrals for other Global Businesses, e.g. Private Banking, GBM, WPB, as appropriate- Monitor system performance and ensure customers are notified of delivery delays and system-related issues- Arrange post-implementation review to ensure complete customer satisfaction- Support new and existing colleagues promoting and contributing to an engagement culture.- Cultivate an environment that supports diversity and reflects the HSBC brand- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reportingRequirements- Minimum of 8 years proven and progressive cash management product set-up and management experience or equivalent- Qualification to a University Degree and/or training courses- In-depth knowledge of commercial cash management and electronic banking products- Proven ability to deliver creative and flexible customer solutions- Ability to understand a customers business and the fundamentals of running a business- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues- Ability to interact with business customers at all levels- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders- Excellent time management, planning and organization skills- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations- Strong analytical skills- Project Management skillsFor Accounting area: Essential accounting knowledgeAt HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.**Issued By HSBC Electronic Data Process Mexico Private LTD