Client Service Advocate

hace 2 días

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Client Service Advocate**

**Principal accountabilities**:

- Responsible for the delivery of post-implementation satisfaction for a portfolio of GPS clients on an exception basis. The CSA will be a bespoke service point of contact for select GPS relationships. They will have accountability for their global client’s satisfaction after the sale and implementation is complete.
- They will be a global point of coordination for Treasury projects related to existing HSBC products and services and work on behalf of the client with internal stakeholders around the globe including Technology (payments and digital), Sales, Product Management and Operations around the globe to identify and maintain competitive solutions that exceed client expectations.
Requirements
- Leadership
- Strong interpersonal, influencing and communication skills
- Strong organizing and time management skills
- Strong stakeholder management and influencing skills
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
- Fluent in English

**Experience**
- Strong knowledge of US and global cash management and clearing services, products and techniques.
- Proven ability to deliver creative and flexible customer solutions.
- Ability to understand a customer’s business and the fundamentals of running a business
- Experience in working within a fast pace work environment with continually changing lines of communication, technological advances etc.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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