Ecommerce Retention Strategist Expert

hace 3 semanas

Ciudad de México Sterling Forever A tiempo completo

**Ecommerce Retention Strategist****Location**: Remote**Department**: Marketing / Growth**Reports To**: CMOONLY ENGLISH RESUMES WILL BE CONSIDERED.**About Sterling Forever**At **Sterling Forever**, we create trend-driven, high-quality, and accessible pieces that empower confidence every day. From bold new drops to timeless staples, our customers are at the heart of everything we do.We’re looking for a **Retention Strategist** to deepen those relationships — someone who blends creativity, analytics, and organization to turn first-time shoppers into lifelong fans.**About the Role**This is a highly collaborative role — working closely with creative, CX, and leadership to keep campaigns running smoothly and customers coming back for more.- Own the full lifecycle and campaign strategy across **Klaviyo** and **Attentive** — from welcome to winback flows.- Source creative inspiration and benchmark competitor flows and campaigns to keep Sterling Forever’s communications fresh.- Review performance metrics weekly and make data-driven recommendations for improvement.- Collaborate with design and copy to balance brand storytelling with conversion goals.**Marketing Calendar, Promos & Evergreen Offers**- Maintain the **marketing + promo calendar**, aligning launches with holidays, key retail events, and jewelry trends.- Coordinate with **PR, CX, and external agencies** to ensure cohesive brand messaging across channels.- Approve and test **discount codes, timer bars, and promotional assets** ahead of each launch.- Manage **evergreen offers** — toggling live offers around promo windows, updating homepage timer bars and PDP promo boxes as needed.- Partner with ecommerce and creative teams to ensure all promo messaging is live, accurate, and on-brand.**Retention + Loyalty**- Oversee and optimize Sterling Forever’s **Forever Rewards** loyalty program to increase repeat purchase rate and engagement.- Identify and implement surprise-and-delight moments (e.g., birthday rewards, anniversary gifts).- Analyze customer cohorts to identify churn risks and re-engagement opportunities.- Develop and maintain segmentation strategies to personalize customer communication and drive LTV.**Performance & Reporting**- Report weekly and monthly on retention performance, highlighting wins and growth opportunities.**What You’ll Bring**- 5+ years in ecommerce retention, CRM, or lifecycle marketing — ideally in a DTC brand.- Proficiency in **Klaviyo, Attentive, Shopify**, and lifecycle marketing best practices.- Analytical mindset with the ability to interpret data and translate insights into action.- Eye for brand consistency and detail across creative assets.- Excellent copy and creative instincts, with a feel for luxury and accessibility.**Bonus Points**- Experience in jewelry, beauty, or fashion ecommerce.- Familiarity with Shopify Plus- Passion for brand storytelling, style, and creating customer delight.**Success Looks Like**- Consistent growth in repeat purchase rate and LTV.- Organized, on-time launches with flawless creative execution.- Evergreen and promotional offers that drive engagement year-round.- Customers who feel valued — and keep coming back for their next piece of Sterling Forever jewelry.Pay: From $37,000.00 per month

  • Ecommerce Digital Marketing Strategist

    hace 3 semanas

    Ciudad de México Stryde - Ecommerce Search Marketing Agency A tiempo completo

    Role Type This is a full-time, contract position. Role Description The digital marketing strategist is responsible for ongoing analysis, setting digital marketing strategy, and overseeing the execution of strategy on behalf of our clients. On occasion, the strategist will help with execution and will regularly speak with clients regarding our approach and...

  • Retention Marketing Strategist

    hace 1 día

    Ciudad de México, Ciudad de México Fuel Made A tiempo completo

    Intro:Fuel Made is looking for a Retention Marketing Strategist to lead strategy and client relationships for high-performing Shopify brands on Klaviyo. In this role, you'll own retention roadmaps, guide creative campaigns across email and SMS, and help brands grow customer lifetime value through storytelling, segmentation, and smart automation.You'll...

  • Ecommerce Digital Marketing Strategist

    hace 3 semanas

    México Stryde - Ecommerce Search Marketing Agency A tiempo completo

    Role Type This is a full-time, contract position. Role Description The digital marketing strategist is responsible for ongoing analysis, setting digital marketing strategy, and overseeing the execution of strategy on behalf of our clients. On occasion, the strategist will help with execution and will regularly speak with clients regarding our approach and...

  • Ecommerce Acquisition Creative Strategist Specialist-remote

    hace 3 semanas

    Ciudad de México Sterling Forever A tiempo completo

    **Job Title**: Ecommerce Acquisition Creative Strategist**Location**: Remote**Employment Type**: Full-timeONLY RESUMES IN ENGLISH WILL BE CONSIDERED.**About the Role**We’re looking for a data-driven **Ecommerce Acquisition Creative Strategist** to own the creative direction and performance strategy for paid social and acquisition campaigns. This role...

  • Email Retention Manager

    hace 4 semanas

    Ciudad de México Entropy A tiempo completo

    Role Overview We are seeking an experienced Email Retention Manager to join our roster of specialists and support our clients' lifecycle marketing needs. The Email Retention Manager is responsible for overseeing and optimizing email marketing programs for U.S. ecommerce and DTC brands. This is a client-facing role requiring exceptional English communication...

  • Retention & Growth Sales Manager

    hace 7 días

    México Besque A tiempo completo

    We are hiring an experienced Retention & Growth Sales Manager to own and drive subscription retention for our health & beauty eCommerce brand. This role requires a commercially minded customer success professional with strong sales and retention experience. You will manage subscription cancellations, apply advanced save strategies, and ensure customers...

  • Email Retention Manager

    hace 4 semanas

    México Entropy A tiempo completo

    Role Overview We are seeking an experienced Email Retention Manager to join our roster of specialists and support our clients’ lifecycle marketing needs. The Email Retention Manager is responsible for overseeing and optimizing email marketing programs for U.S. ecommerce and DTC brands. This is a client-facing role requiring exceptional English...

  • Senior SEO Strategist for Media

    hace 4 semanas

    Ciudad de México Nomadic A tiempo completo

    ¿Te apasiona liderar estrategias SEO a medida de las necesidades de tus clientes para lograr sus objetivos de negocio?Estamos en búsqueda de Senior SEO Strategist para unirse a nuestra unidad de negocios de Medios en Nomadic. En esta posición, liderarás la estrategia SEO de audiencias para clientes de la división de Medios.Como Senior SEO Strategist,...

  • Technical SEO Strategist

    hace 5 días

    Ciudad de México, CDMX Nomadic A tiempo completo

    ¿Te apasiona liderar estrategias SEO a medida de las necesidades de tus clientes para lograr sus objetivos de negocio? Estamos buscando un Technical SEO Strategist para liderar las estrategias de algunos de nuestros clientes de Medios. Trabajamos 100% remoto, porque creemos que el talento tiene que fluir libremente. ¡Podes postularte desde cualquier país...

  • Ecommerce Specialist

    hace 3 semanas

    Ciudad de México McGraw Hill LLC. A tiempo completo

    Overview:**eCommerce Specialist**The ecommerce specialist facilitates the ongoing evolution of our corporate web site and help grow revenue via B2B and B2C ecommerce. The Web/eCommerce specialist helps to develop online experiences that are persuasive and purpose-driven, serving customers at key points in their journey while increasing revenue and improving...