Service Desk

hace 2 semanas


Guadalajara, México Dresden Partners A tiempo completo

**Descripción**:En Dresden Partners buscamos tu talento como **Service Desk L1 / Help Desk / GDL.**Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios integrales.**Requisitos**:- Inglés avanzado.- Preparatoria concluida (certificado).- +1 año de experiência en puesto similar (helpdesk o call center):- Soporte / comunicación con usuarios llamada, chat o videollamada.- Resolución de problemas de hardware, software y networks.- Troubleshooting nível 1.- Levantamiento de tickets.- Escalamiento de ticket a las siguientes líneas de soporte.- Experiência con: Citrix, ServiceNow, Active Directory y VPNs.**Beneficios**:- Sueldo negociable.- Contratación directa.- Esquema 100% nominal.- Prestaciones de ley y superiores.- 30 días de aguinaldo.- Fondo de ahorro.- Vales de despensa.- Seguro de Gastos Médicos Mayores (familiar).- Seguro de Vida.- Oficinas: GDL (on site 100%) por la Minerva.Si cumples con el perfil, postúlate o envía tu CV al correo señalado, mencionando expectativas económicas y en asunto el nombre de la vacante.Correo: brenda.aguayo (arroba) dresdenpartners (.) comLinkedin: Brenda Rico AguayoWhatsApp: **Requisitos**:- Inglés avanzado.- Preparatoria concluida.- +1 año de experiência en puesto similar (helpdesk o call center):- Soporte / comunicación con usuarios llamada o chat.- Resolución de problemas de hardware, software y networks.- Troubleshooting nível 1.- Levantamiento de tickets.- Escalamiento de ticket a las siguientes líneas de soporte.- Citrix, ServiceNow, Active Directory y VPNs.


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