Technical Support Analyst, Associate

hace 3 semanas

Ciudad de México Infor A tiempo completo

General information- Country- Mexico- City- Mexico City- Job ID- 41567- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace. This new job opportunity provides technical support assistance to customers, answering complex questions on function and usage of product via telephone and/or Internet. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area and all others.A Day in The Life Typically Includes:- Proactively keeping customers informed of how and when problems are resolved with- focus on retention and reference ability, documenting all information in required tracking- systems.- Responsible for appropriate referral to other departments, if necessary.- Contributing and maintaining information in global knowledge base.- Developing product knowledge and identifying areas for further specialization.- Be a team player in a Global organization.Basic Qualifications:- Customer focus experience.- Experience analyzing data research and solving functional software issues.- Experience working in a Technical Support role.- Full proficiency in English.- Troubleshooting experience.Preferred Qualifications:- Progress Databases.- Windows OS.- Linux/AIX.- Cloud based solutions.- SQL.Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de México- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.- Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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