Client Success Manager

hace 2 semanas

Desde casa, México Spotlight Branding A tiempo completo

This is a remote position.- If you love building long-lasting relationships, let’s talk We are a US-based company that is hiring multiple positions in Mexico. This is a remote position.Pay will be in USD $1400-$1800 per month.Spotlight Branding is a marketing agency that provides services such as social media, blogging, video, newsletters, and more. If we’re being honest, we think SEO is overrated and that many businesses don’t understand the importance of content marketing, and how to do it rightWe have an amazing team here in our US office, and we work closely and collaborate often with our remote staff in Mexico. We do our best to make sure everyone feels like part of the teamWe are looking for multiple proficient bilingual Client Success Managers who will improve customer retention, reduce customer churn, resolve conflicts, and drive new business growth through superior customer service and account management. The Client Success Manager will be in charge of making Raving Fans out of our existing clients**Requirements**:**Examples of the skills/duties we are looking for**:- Developing and maintaining strong relationships with existing clients and making sure they’re happy- Proactively reaching out and connect with clients on a regular basis- Marketing knowledge- Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement- Providing support to client requests with friendly, accurate, and timely information- Performing administrative duties, such as mailing, calendaring, and telephone or video communication- Building a rapport with clients and making sure they understand and are aligned with our services- Identifying red flags and resolving Conflicts- Showing Appreciation (gifts, loyalty program)- Responding to the concerns and inquiries of clients- Documenting all information on customer interaction according to standard operating proceduresDo you need to be amazing at everything above? Not necessarily, but the more the better**Absolute Requirements**:- Excellent written English- Articulate spoken English- Attention to Detail- Customer Service Experience- Client-oriented- Problem-solving skills**Benefits**:**Hours and How to Apply**This is a remote position, so you will need a reliable computer and internet connection. Typical hours are M-F, 8-5 EST. However, we offer some flexibility with start and end times, and Fridays end at noon

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