Sr. Director of Collections
hace 2 meses
Únete a la revolución Fintech y construye el futuro de las finanzas en México
¿Quiénes somos?
Somos la empresa de tecnología financiera líder en México, impulsando a más de 70.000 clientes a alcanzar sus sueños. Nuestra misión es empoderar a las pequeñas y medianas empresas del país con soluciones innovadoras (financiamiento, tarjeta de crédito y pagos) para superar sus desafíos y convertirlas en los motores del crecimiento económico. Aspiramos a ser el aliado ideal de los emprendedores, contribuyendo al desarrollo de la comunidad, el país y el planeta.
Tu reto:
Liderar y gestionar las estrategias de cobro y recuperación de cartera, garantizando el cumplimiento de metas de recuperación y apego a compromisos contractuales (covenants), salud del portafolio y la optimización de procesos, mientras se asegura el liderazgo del equipo, gestión de agencias y BPO's, brinda un servicio al cliente de alta calidad y minimiza riesgos crediticios.
¿Qué buscamos?
- Licenciatura en Administración de Empresas, Finanzas, Contabilidad, Economía o afines (título/cédula profesional).
- Deseable maestría o estudios de posgrado en Finanzas, Administración o áreas relacionadas.
- 10 años de experiencia en Financiera/Banca/Fintech, gestión de cobros, manejo de equipos, administración y gestión de terceros (agencias de cobranza y/o BPOs) y equipos internos, con 5 años en roles de liderazgo.
- Conocimientos avanzados en manejo de sistemas de gestión de cobros y CRM. Dominio de herramientas de análisis de datos y software de presentación (Excel, Power BI, Tableau).
- Inglés de negocios.
- Excelentes habilidades de comunicación, organización y negociación.
Responsabilidades
- Diseñar e implementar estrategias efectivas para la recuperación de cuentas por cobrar. Supervisar y desarrollar al equipo de cobranza, asegurando el logro de metas y KPIs establecidos.
- Optimizar continuamente los procesos de cobro mediante la evaluación y adopción de nuevas tecnologías, herramientas y procesos operativos.
- Analizar y reportar el estado de la cartera de cobros y el desempeño del equipo a la alta dirección.
- Gestionar diariamente a las agencias y BPOs intervinientes para el logro de objetivos mediante el seguimiento, la asignación y evaluación constante de desempeño.
- Coordinar, liderar y gestionar la estrategia y ejecución interdisciplinaria con los equipos de Riesgos/Crédito, Legal, Prevención de Fraudes, Compliance, Contraloría y Servicio.
- Asegurar el cumplimiento de las regulaciones y leyes aplicables en todas las actividades de cobranza.
¿Qué ofrecemos?
- Un ambiente de trabajo dinámico y colaborativo donde podrás desarrollar tu potencial al máximo.
- Oportunidades para aprender y crecer profesionalmente utilizando tecnologías de vanguardia.
- Un equipo apasionado y talentoso con el que podrás compartir conocimientos y experiencias.
- Paquete de compensación competitivo y beneficios atractivos.
- La oportunidad de impactar positivamente en la vida de miles de personas y contribuir al desarrollo del país.
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