IT Operations Helpdesk Support

hace 2 semanas

Querétaro, México Ulfix A tiempo completo

**About the Role**:We are looking for an **IT Operations Helpdesk Support** professional to provide **technical assistance, troubleshoot IT issues, and support our internal team** in resolving operational challenges. You will be the first point of contact for **technical support, system administration, and IT infrastructure maintenance**, ensuring that our teams operate efficiently.**Key Responsibilities**:- **Provide first-line technical support** to employees, resolving IT-related issues efficiently.- ** Troubleshoot hardware, software, and network-related problems**, ensuring mínimal disruption to operations.- ** Manage IT assets**, including software licenses, VPN access, and cloud-based services.- ** Monitor system performance** and escalate issues as needed.- ** Ensure security compliance** by enforcing IT policies, access controls, and best practices.- ** Support onboarding and offboarding processes**, ensuring employees have the necessary IT tools and permissions.- ** Document and update IT procedures**, ensuring efficient troubleshooting and issue resolution.**Requirements**:- **Proven experience in IT support or Help Desk roles** (2+ years preferred).- Strong knowledge of **Windows, macOS, and Linux operating systems**.- Experience managing **cloud-based IT environments** (Google Workspace, AWS, Azure, or similar).- Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).- Familiarity with **ticketing systems and IT support best practices**.- Excellent troubleshooting and problem-solving skills.- Strong communication skills in **English**(Intermediate)** and Spanish**.- ** Experience supporting on-site teams** is a plus.

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