Sr. Account Manager

hace 3 semanas

Ciudad de México, Ciudad de México General Staffing A tiempo completo

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Direct message the job poster from General Staffing

Former Bain & McKinsey | US & Nearshore Recruitment | Employee Success & Wellness | Operations Manager | Office Manager

Industry: Branding, Marketing, and Corporate Communications

Location: Remote (Latin America) | Company based in Houston, TX

Language Requirement: C1+ English (fully professional)

Type of Contract: Independent Contractor

Salary: Competitive compensation in USD Based on experience

Equipment: Must have a suitable home office setup with a laptop, extra screen, and reliable high-speed internet.

Position Summary

As a Sr Account Manager, you will be responsible for driving client satisfaction and account profitability. You will lead client engagement meetings, nurture relationships with senior and mid-management stakeholders, and manage multiple projects simultaneously. Your deep understanding of brand and communications strategy will empower you to deliver innovative solutions that meet clients' business needs, all while maintaining strict adherence to budgetary and timeline requirements.

Core Responsibilities:

Client Engagement Leadership

  • Subject Matter Expertise: Develop a deep understanding of each client's business, products, services, and competitive landscape to deliver sound strategic recommendations.
  • Client Communication: Lead client kickoff and status meetings. Nurture strong relationships with key client stakeholders. Initiate business reviews and manage dispute resolutions, knowing when to involve senior leadership.
  • Strategic Advisement: Serve as a trusted advisor by viewing business situations from multiple perspectives and offering innovative, data-driven solutions.

Internal Client Team Management

  • Team Direction: Oversee internal client teams to ensure on-time, on-budget project delivery that supports strategic goals.
  • Mentorship: Train and develop account support staff, ensuring every team member feels valued and empowered to succeed.
  • Collaboration: Foster a positive, creative team environment that promotes revolutionary strategic and creative work.

Agency & Project Management

  • Agency Success: Balance the overall success of the agency with the success of client accounts; proactively provide solutions for any internal or client issues.
  • Project Oversight: Take full ownership of client projects (generally acting as Project Lead for projects exceeding $51,000). Create and manage Statements of Work (SOWs), project schedules, and briefs for internal teams. Ensure timely delivery and adherence to budgets while managing adjustments proactively.
  • Billing & Maintenance: Oversee proper account set-up, billing, and job maintenance, mentoring support staff to ensure process accuracy.

Brand & Communications Strategy

  • Research & Insights: Initiate and co-conduct research activities (e.g., focus groups, workshops, surveys) to generate key insights.
  • Strategic Planning: Collaborate in formulating recommendations, strategic messaging, and campaign plans that drive measurable results.
  • Creative Briefs: Prepare strategy and creative briefs, effectively briefing internal teams to ensure alignment with client objectives.

Qualifications

  • Education & Experience: Bachelor's Degree required. Masters' Degree a plus
  • 6 to 8 years of account service or project management experience, with a strong focus on brand and communications strategy.
  • Agency-side experience is preferred; B2B experience is a plus.

Skills & Attributes:

  • Outstanding oral and written communication skills.
  • Exceptional multi-tasking and project management abilities.
  • A proven mentor who can build and lead strong, cross-functional teams.
  • Strategic thinker with a track record of building deep client relationships.
  • Proficient in Microsoft Office; experience with project management systems (e.g., Workamajig) and Macintosh platforms is preferred.

Key Characteristics:

  • Deeply trusted and connected to the organization's purpose, mission, and vision.
  • Creative, resourceful, and not afraid to take calculated risks.
  • A role model in communication, reliability, and performance.

Performance Milestones & Expectations

  • 30 Days: Familiarize yourself with core strategic materials and report insights.
  • 60 Days: Demonstrate proficiency with project management systems and achieve a 75% utilization rate if not on key accounts.
  • 90 Days: Become a subject matter expert in client products and business, with demonstrated proficiency in internal reporting systems.
  • Ongoing: Consistently deliver on client satisfaction, service delivery, and account profitability targets while fostering a high-performing team environment.

Ready to Drive Success?

If you are a proactive, strategic thinker with a passion for delivering outstanding client service and leading dynamic teams, we invite you to apply. Please send your resume in English only.

Our client is an equal opportunity employer committed to creating an inclusive environment for all team members.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Customer Service, and Strategy/Planning

Industries

Marketing Services and Design Services

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