Empleos actuales relacionados con Customer Experience Manager - Ciudad de México, Ciudad de México - MaryRuth's
-
Customer Experience Manager
hace 6 días
Ciudad de México, Ciudad de México High Flow A tiempo completoSobre nosotrosSomos una consultora de Executive Search con presencia en LATAM. Nos reconocen por nuestro equipo senior, la calidad de nuestros servicios y la especialización por áreas. Somos un equipo jóven, vibrante, enérgico y apasionado por lo que hacemos. Ayudamos a las empresas a encontrar al talento que necesitan para alcanzar su máximo...
-
Customer Experience Sr. Manager
hace 55 minutos
Ciudad de México, Ciudad de México Apollo A tiempo completois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...
-
Customer Experience
hace 6 días
Ciudad de México, Ciudad de México American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
-
Customer Experience
hace 6 días
Ciudad de México, Ciudad de México American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
-
Senior Manager Customer Experience
hace 2 semanas
Ciudad de México, Ciudad de México Genetec A tiempo completoJob overview:The Senior Manager, Customer Experience (CX) is a key strategic and operational leadership role, responsible for driving excellence across the Customer Experience organization in the Latin America & Caribbean region. This leader will oversee Tier 1 Technical Support, Professional Services, and Learning & Certification, ensuring an integrated...
-
Senior Manager Customer Experience
hace 2 semanas
Ciudad de México, Ciudad de México GENETEC A tiempo completoJob overview:The Senior Manager, Customer Experience (CX) is a key strategic and operational leadership role, responsible for driving excellence across the Customer Experience organization in the Latin America & Caribbean region. This leader will oversee Tier 1 Technical Support, Professional Services, and Learning & Certification, ensuring an integrated...
-
Brand Manager
hace 7 días
Ciudad de México, Ciudad de México The Brand Manager A tiempo completoThe Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...
-
Customer Success Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
-
Customer Experience Responsible
hace 2 semanas
Ciudad de México, Ciudad de México EF Education First A tiempo completoCUSTOMER EXPERIENCE RESPONSIBLEDo you dream of an exciting role where your work will have a real impact on young people's futures?EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Responsible taking the program to the next levelYou will play a vital role in delivering an exceptional customer journey and...
Customer Experience Manager
hace 2 semanas
FlThe Customer Experience Manager plays a critical role in leading and developing a high-performing team dedicated to delivering exceptional service to our customers and internal partners. This position oversees Customer Experience Team Leads, agents, and other individual contributors, ensuring alignment with company standards while driving continuous improvement in service quality. This role will provide leadership, guidance, and coaching to team leads and frontline staff, ensure compliance with company policies and service standards, monitor and enhance the quality of customer interactions, collaborate with cross-functional teams to resolve issues and improve processes, and analyze performance metrics and implement strategies for improvement. This is a full-time (40h/week), salaried, remote position working Monday to Friday, 8am to 4:30pm EST. This role has a compensation range of MXN 486,200 to 561,000 per year.ResponsibilitiesChampion continuous improvements to enhance the MaryRuth's customer experience, including by mapping the customer journey and proactively identifying intervention points to elevate the experience, and evaluating and piloting new strategies to maximize customer value and loyalty.Lead the Community Experience team, which includes social media engagement public review engagement as well as Service Recovery initiatives aimed at strengthening brand reputation and restore customer confidence after negative experiences.Act as the primary representative for talent acquisition efforts for Customer Experience roles, including the interviewing, hiring, onboarding, and training of new team members.Conduct performance management, including quarterly and annual reviews for direct reports.Drive key outcomes such as customer retention, reduced churn, and improved satisfaction.Guide the Customer Experience Team in resolving complex issues and effectively handling escalation.Develop and refine customer listening strategies, segmentation approaches, and improvement initiatives.Oversee process governance, ensuring MaryRuth's systems for tracking and managing customer interactions remain efficient and evolving.Ensure policy adherence and leadership alignment, supporting Team Leaders in coaching and guiding their teams.Facilitate weekly leadership meetings to review feedback, align priorities, and implement action plans.Collaborate cross-functionally with Customer Experience Technology and IT teams to resolve technical issues.Monitor and achieve individual and departmental KPIs, ensuring performance standards are consistently met.Perform additional duties as assigned and support organizational initiatives.Be available to occasionally work holidays and weekends as required by business needs.Travel occasionally (
