Customer Service
hace 3 semanas
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.**We are searching for the best talent for a Customer Service (Order to cash) Supervisor to be located in Mexico City (DF) - Mexico.****Purpose**:This position has the objective to execute all activities related to Order to cash process, from invoicing until disputes resolution.**Main responsibilities**:- Guarantee the conduction of a robust Governance Model and elaborate structured mitigation plans by managing closely the core team members and stakeholders;- In charge of 3 main areas in the process Invoicing, Submission, Continues improvement.- Closely relation with collections area as main provider of information and resolution for invoice documents.- Oversee the day-to-day progress of projects- Design and implement SLA´s among areas.- Design and implement performance dashboards relevant to ensure achievement of KPI´s (process and business)- Use innovative problem solving and critical thinking approaches to proactively solve a broad range of problems across initiatives and escalation point when consensus decisions cannot be reached- Elaborate meetings agendas, minutes and events (including RCPS, KPI, MSP & Projects Alignment);- Support the other OTC stakeholders on technical discussions on projects related to disputes & submission process.- Promote deeper alignment with key areas to improve the OTI process;- Define and elaborate operational standards- Detect proactively operational disruption sand propose action plans to avoid business impact- Propose process improvement initiatives according to the priorities of the business.- Train all dep. Employee in Operational Standards**Duties & Responsabilities**:- Required customers documentation is attached/related to each invoice.- Customers’ requirements are documented and updated- Disputes process continuous improvement.- Invoice submission to customers- SLAs design and implementation**Competences**- Customer service experience, logistics experience, Order to Cash process knowledge.- Strong background in Lean and Six-Sigma is mandatory, (Black-Belt certification is desirable)- PMI or FPX certification is desirable- Strong business knowledge, technical skills and sound judgment to effectively assess risk, develop contingencies and determine when to escalate issues- Process oriented with an unrelenting drive for continuous improvement- Demonstrates a clear bias for action and sense of urgency and will hold themselves accountable for flawless execution- Customer-centric mindset- Strong collaboration skills and able to influence without authority- People leadership**Qualifications**:**Education and Experience**- College / University degree or Equivalent. (Engineering degree is preferable)- English (Medium - Advanced)- 5 years of related experience**REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS**- Six Sigma Certification / Excel certification / Lean Certification / APICS Certification- Disputes Process /Submit Process / Design thinking / Faster & Forward /JJOS
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Customer Service Agent
hace 5 días
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City. As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Customer Service Agent**: 100% English...
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Customer Service Agent
hace 4 días
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...
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Agente de Servicio Al Cliente Bilingüe Home Office
hace 2 semanas
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...
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Agente de Servicio Al Cliente Bilingüe
hace 2 semanas
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...
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Customer Service
hace 3 semanas
Tlahuac, México OPL LOGISTICA DEL VALLE DE MÉXICO A tiempo completoSE PARTE DE NUESTRO EQUIPO DE TRABAJO, SOMOS UNA EMPRESA LÍDER EN TRANSPORTESOLICITAMOS: Customer Service**Requisitos**:- Escolaridad: Superior concluida- Experiência mínima de 2 años- Indispensable experiência en Transporte y Logística- Disponibilidad de horario- Dominio de paquetería OfficeACTIVIDADES:- Cotización de solicitudes del cliente-...
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Customer Service Representative
hace 2 días
Tlahuac, México Evolve CX A tiempo completoCustomer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...
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Customer Service Analyst
hace 2 semanas
Tlahuac, México McCormick & Company A tiempo completo**Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...
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Customer Service Analyst
hace 3 semanas
Tlahuac, México McCormick A tiempo completo**Customer Service Analyst**You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.We are hiring...
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Customer Service Rep. I
hace 2 semanas
Tlahuac, México Alcon A tiempo completoPrincipal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support...
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Customer Service Agent
hace 2 semanas
Tlahuac, México City Unscripted A tiempo completo**Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...
