Customer Service Senior Analyst
hace 3 semanas
The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.**Responsibilities**:- Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points- Research current treasury and client operational trends and suggest solutions- Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions- Propose and implement solutions that will increase operating efficiency and lead to an improved client experience- Assist efforts to help drive high rates of client adoption- Ensure requirements are clearly stated and that business and client needs are met throughout development**Qualifications**:- 0-2 years of experience in a related role- Proven system development lifecycle skills- Proficient understanding of emerging technologies- Effective verbal and written skills- Effective analytic and presentation skills**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Zona de trabajo: CDMX****Inglés Avanzado Indispensable****Responsabilidades**:- Responsable en el desarrollo de sus actividades diarias, teniendo como objetivo la solución inmediata a los clientes.- Reduzca continuamente el tiempo de respuesta siendo responsable de adquirir conocimientos de forma continua para el desarrollo de sus actividades.- Proporcionar entrenamiento y apoyo al equipo y servir como punto de contacto para escalar fallas.- Llevar a cabo los análisis necesarios para resolver problemas, en contacto con los equipos internos en la escalada, según sea necesario.**Requisitos**:- 2 años de atención a clientes- Se prefiere experiência relevante (en atención a clientes personas morales Call-Center).- Habilidades para ser organizado para priorizar múltiples tareas.- Autosuficiencia y responsabilidad demostradas y capacidad para gestionar el riesgo- Demostrar constantemente una comunicación escrita y verbal clara y concisa con la capacidad de influir en las partes interesadas- Habilidades investigativas y analíticas comprobadas- Conocimientos // Nível- Ingles básico / intermedio- Admwin - Deseable- Platino- Eclipse- Ondemand- Avaya Agent- Fire fly- Deb/sef- Citidirect - Deseable- Flexcube - Deseable- Global billing- Service now- MCO / SPID ( revisar pagos interbancarios pesos y dólares)- CCDM - Deseable- STaRS - Deseable- Paquteria Office- Outlook- Zoom - Deseable- VDI - Deseable- Jabber- **Job Family Group**:Operations - Transaction Services- **Job Family**:Cash Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Analyst
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team.The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Service Analyst 1- Back Office Sucursales
hace 4 semanas
Metepec, México Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Service Analyst 1- Back Office Sucursales
hace 1 día
Metepec, México Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Customer Service Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Customer Service Team Coordinator
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Team Coordinator
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Team Coord
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Team Coord
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Representative
hace 4 semanas
Metepec, México TAP A tiempo completo**Vacante para la empresa TAP en Metepec, Estado de México**: One of the most Important Contact Center in Mexico is currently looking for Customer Service Representative️EXPERIENCE NO NEEDED️️Attractive monthly incomesFull training paymentBenefits over the law. ️️Short term growth opportunitiesWhat we need:Advanced English level.Basic PC...
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Customer Service Pl
hace 4 semanas
Metepec, México W. R. Grace & Co. A tiempo completoEnsure order management compliance with operational processes, customers master, inventories, and documentation related to material supply, guaranteeing quality, adherence to deadlines, and accomplishing internal customers satisfaction.Additionally, the role aims to optimize coordination between the involved departments, providing support to the sales,...
