Service Manager-itsm

hace 4 días

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: We are currently seeking a Service Manager-ITSM & ServiceNow to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).- Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews- Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)- Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations.- Integration (interfacing) of enterprise software systems with ServiceNow- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture and relational databases.- Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.- Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.- Must be adaptable to work in a varied, fast paced exciting, ever changing environment- Excellent communication skills and the ability to work with business partners- Expertise level understanding of ServiceNow Platform & its capabilities are required- Extensive experience on service portal development**About NTT DATA****NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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