Customer Relations Manager
hace 3 semanas
We are looking for an experienced and customer-focused **Customer Relations Manager (CRM)** to join our **GBS** **Hire to Retire (H2R)** team. This strategic role will act as a trusted partner to our internal clients, ensuring alignment with the organization's strategy and driving continuous service enhancement, innovation, and transformation.As a CRM, you’ll collaborate across global and regional teams to co-create value-oriented solutions, enhance service delivery, foster customer satisfaction, and support transformation initiatives in the H2R domain. You’ll also play a key role in strengthening customer partnerships and translating business needs into impactful services.**Key Responsibilities****Customer Engagement**- Lead alignment across Hubs to prepare and conduct impactful customer meetings in close collaboration with our leadership and Service Lines.**Strategic Partnership**- Act as a strategic advisor, understanding P&O strategy to drive innovation and digitalization initiatives.- Define and support transformation goals across departments.- Encourage a culture of collaboration and adaptability.- Initiate customer-specific services and support cross-Business Line contract negotiations with the Portfolio team.**Account Management**- Manage and exceed customer expectations through seamless collaboration with Service Lines, CRMs, Finance, and Portfolio teams.- Tailor global solutions to local market needs.- Oversee regional portfolio and demand using white spot analysis and Salesforce.- Prepare and negotiate proposals/contracts with stakeholders including Legal and Product Managers.**Customer Satisfaction**- Monitor KPIs and user satisfaction in close collaboration with the People Experience team.- Proactively address service challenges and prioritize escalations.- Support cultural transformation and manage employee adaptation to change.**Reporting & Analytics**- Analyze business processes, detect inefficiencies, and propose improvements.- Leverage local data insights to refine global solutions.- Provide strategic reporting to highlight ROI and build long-term trust.**Internal Coordination**- Ensure smooth internal/external communication with teams and customers.- Act as an operational liaison with Business Line Heads and represent them in meetings.- Engage with day-to-day operations across service lines.**Required Qualifications**- Bachelor's degree required; Master's in Business Administration, Organizational Development, or HR is a plus.- Minimum 5 years of experience in Business Process Outsourcing, Account/Project Management, or Human Resources.- Proven success in shared services or HR environments with deep understanding of HR processes.- Strong experience in customer relationship management and translating customer needs into end-to-end solutions.- Excellent communication, interpersonal, and stakeholder management skills in a global setting.- Analytical mindset with the ability to interpret data and identify trends.- Demonstrated ability to manage multiple customer accounts and projects simultaneously.- Strategic marketing acumen to promote business value and services.- Strong collaboration with cross-functional teams including operations and project management.- Results-oriented with a focus on both customer satisfaction and growth.- Financial acumen and data-driven decision making.- Fluent in English and Spanish; other languages are a plus.
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Employee Relations Manager, Employee Relations
hace 6 días
Ciudad de México Amazon.com A tiempo completoDESCRIPTION This role must be located in CDMX. The position supports Mexico Flex Operations. The central objective of Amazon’s employee relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position will...
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Manager of Associate Relations
hace 2 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Número de Empleo** 23046146 **Categoría de Empleo** Human Resources **Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** Y **¿Reubicación?** N **Tipo de Posición** Management *** The Manager of Associate Relations works as a member of the...
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Manager of Associate Relations
hace 2 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** 23046146 **Job Category** Human Resources **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management *** The Manager of Associate Relations works as a member of the CALA Work Environment/Associate...
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Employee Relations Manager, Employee Relations
hace 6 días
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo**DESCRIPTION**:This role must be located in CDMX.The position supports Mexico Flex Operations. The central objective of Amazon’s employee relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position will...
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Client Relations Manager
hace 3 semanas
México Citiside Properties A tiempo completoThe Client Relations Manager will facilitate all aspects of client communications of a fast-growing property management and full-service real estate brokerage company in Atlanta, GA. The Client Relations Director will support the Property Manager to communicate the status of collecting payments, connecting utilities, and filing evictions with clients as well...
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Employee Relations Manager
hace 2 semanas
Ciudad de México, Ciudad de México CHEP A tiempo completoJoin our team as Regional Employee Experience & Labor Relations ManagerWe're looking for a strategic leader to design and implement integrated labor relations and employee experience strategies that ensure legal compliance, organizational harmony, and a culture focused on well-being, inclusion, and engagement.What will you do?Develop regional Employee...
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Labor Relations Manager
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Labor Relations Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....
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Client Relations Coordinator
hace 2 semanas
Ciudad de México Symphonic Distribution A tiempo completo**Client Relations Coordinator** Symphonic Distribution is a 100% independent artist and label services company with offices throughout the USA (Nashville, New York, Los Angeles, Tampa, and more) and internationally (Latin America, Europe, Canada, Asia). We focus on distributing, promoting, and developing great independent music from artists, record labels,...
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Exhibitor Relations
hace 4 semanas
Ciudad de México Sony Pictures Entertainment, Inc. A tiempo completo**Job Description: Exhibitor Relations****Role summary**:This role represents Sony Pictures Releasing presence at the retail level, in-theatres. Close aimable mature and assertive PR is a must. This position will be a committed, self-starter professional. The Exhibitor Relations reports directly to the Sales Director but providing internal services to the...
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Labor Relations Specialist
hace 2 semanas
Ciudad de México arrivia A tiempo completo**About This Job**:The Labor Relations Specialist works directly with the Labor Relations Manager to comply with the legal requirements set forth for the employer. They are responsible for drafting documentation related to the employee life cycle, mitigating risk and complying with required time frames.This position is responsible for partnering with the...
