Customer Service

hace 4 semanas


Desde casa, México APC - Online Gaming A tiempo completo

**Key Responsibilities**:- Respond to customer inquiries promptly and accurately through chat platforms- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation- Provide accurate information regarding ongoing promotions, benefits, and platform procedures- Monitor, follow up, and ensure resolution of customer requests- Use backend and frontend systems to assist customers- Communicate system-related issues to the team lead quickly- Collaborate internally with relevant departments such as finance or tech support- Adhere to customer service policies and data protection standards- Prioritize multiple chats and manage time effectively during high-volume periods- Participate in ongoing training and development to improve service quality**Requirements**:- Able to communicate and write in English- **Able to work 12-hour shifts with 2-hour break, 6 days a week** (including weekends or holidays if scheduled)- Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus- Ability to handle multiple chats simultaneously in a fast-paced environment- Must have own laptop or desktop with a stable internet connection- Self-disciplined, detail-oriented, and capable of working independently in a remote setting**Benefits**:- Competitive salary (based on experience and position level)- Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7- Paid leave up to 14 days- Allowances- Attractive overtime pay- Fully remote work- Performance review twice a year- Opportunities for training and career growth- Fast-paced, supportive work environmentPay: From $10,500.00 per monthWork Location: Remote



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