Asset Management Advisor

hace 6 días

Guadalajara, México NTT DATA A tiempo completo

Responsibilities:Building & sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience.Develop and implement Asset Management processes for Hardware within the datacenter and end user space.Develop and implement continuous process improvements and operational efficienciesEnd to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assetsCreate / Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycleParticipate in Asset Management audits and remediation efforts.Analyze client contracts, Purchase agreements and other data to manage hardware assets effectivelyExperience in all processes including but not limited to New Assets, IMACS, Retirements, DisposalsInteract directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines.Utilize Data analysis tools and techniques like MS Access, MS Excel.Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partnerappropriately to achieve necessary understanding and to resolve the anomalies.Ensure quality and timely delivery of customer requirements.Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer.Identify and document best practices and implement themOther Hardware Asset Management duties as assigned.**Requirements**:9+ years of experience in a similar roleAdvanced knowledge on Excel, Access, other tools to create reports and DashboardsExcellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situationsDetail oriented, customer oriented, result delivery oriented, analytic thinkingPreferenceDegree in a technical fieldExperience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy preferred.An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) will have an advantageKnowledge or experience with discovery tools such as SCCM/SMS/Flexera/Marimba/LANDesk/Altiris etc.Experience working in a managed services environment and with virtual teams**Job Segment**:Manager, Database, Data Center, Management, Technology

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