Service Desk

hace 4 semanas

Guadalajara, México Cognizant A tiempo completo

We’re hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as Service Desk**Responsibilities**:- Adhere to following processes as per the defined SLAs or KPIs- Event detection, Categorization, responding and closure- Service Request Handling- IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook- Access Request handling- Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs- Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction- Contribution to knowledge management process by updating/creating the knowledge articles- Contribute to and participate proactively in knowledge sharing sessions- Act as a buddy for new hires**Skills**:- Experience in IT area- 1+ year like bilingual Service desk or Tech Support- Experience in dealing with requests and incidents- Knowledge using a ticketing system- advanced English essentialWhy Cognizant?Improve your career in one of the largest and fastest growing IT services providers worldwide.Receive ongoing support and funding with training and development plans.Have a highly competitive benefits and salary package.Get the opportunity to work for leading global companies.We are committed to respecting human rights and build a better future by helping your minds and the environment.We invest in people and their wellbeing.We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture makes us strongerJoin us nowBeCognizant #IntuitionEngineered

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