Applications & Systems Support Engineer
hace 3 semanas
Global Banking with site in London & with presence in 64 countries aroundAsia, Europe, North America, Latin America, the Middle East and North Africa; is looking for its Mexican Market: JrApplications & Systems Support Engineer****Role Purpose**Will be operating in three locations: India, China and Mexico under Follow-the-Sun support model under Commercial Banking IT.Will support urgent issues for multiple business systems and products within Commercial Banking. Senior Ops Engineer will be play role of Shift Incharge attached to specific Service line (eg eChannels, GTRF, Credit& Lending, etc).Manage all user-wide communications (e.g. Flash Alerts). This also includes follow-up communications/updates and fielding any queries arising. Acts as real time incident escalation point for the CTCS/DevOps team/POD Ensures bi-directional feedback between DevOps PODS teams and CTCS teams.**Responsibilities will include**:- Investigating system failures and incidents reported on the services supported.- Communicating with various Business & IT teams.- Flexible to work in UK shifts and provide on-call support.- Perform root-cause analysis and production fixes.- Work as a part of a global team.- Adherence to SLAs & service delivery procedures defined by ITIL framework.- Excellent problem solving and root-cause investigation skills are essential.- Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.- Knowledge of Banking Payment Systems and/or Banking Domain is preferable.- Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.- Familiarity with Incident / Problem / Change and Release Management procedures is preferable.- Ability to work effectively and professionally under pressure- Ability to work as part of a Global virtual team across multiple regions.**Technical skills: Server Systems**1. JAVA high experience Oracle/DB22. UNIX/LINUX3. JavaScript4. JSON and XML5. Message Queues6. Java Message service7. IBM WAS/Middleware8. API**Experience & Qualification**:ITIL AccreditationProven experience in Production SupportProven experience in Service Management / Service Ownership**Knowledge & Skills**:Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing environmentEffectively co-ordinate delivery of services involving elements delivered by other internal/external teamsStrong customer focusExcellent ENGLISH communication and interpersonal skills with experience in communicating with senior executivesKnowledge of Production Support processes and proceduresExperience of using IT systems and reporting tools**We offer**:- Competitive salary, direct contract with the financial company- 100% payroll- 30 days of Christmas bonus- 20 vacation days- Life Insurance- Healthcare Insurance- Anual Bonus- Growth Opportunities and more
-
Support Engineer
hace 2 días
Azcapotzalco, Ciudad de México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. Java L1 Production Support Support users to resolve issues they face when...
-
Java L1 Producction Support Engineer
hace 2 semanas
Azcapotzalco, Ciudad de México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...
-
L2 Support Engineer
hace 2 semanas
Azcapotzalco, Ciudad de México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...
-
Java Production Support
hace 6 días
Azcapotzalco, México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...
-
Genesys Support Engineer
hace 6 días
Azcapotzalco, México HSBC A tiempo completoSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
-
Genesys Support Engineer
hace 3 días
Azcapotzalco, México HSBC A tiempo completoSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
-
Production support Unix SQL Java
hace 7 días
Azcapotzalco, Ciudad de México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. Java Java Production Support Support users to resolve issues they face when...
-
L2 Python Production Support Engineer
hace 4 días
Azcapotzalco, México HSBC A tiempo completo-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
-
Java Production Support
hace 2 semanas
Azcapotzalco, México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...
-
Production support Unix SQL Java
hace 4 semanas
Azcapotzalco, Ciudad de México HSBC A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We are currently seeking an experienced professional to join our team in the role...
