Encore Representative

**Job Summary**Survey’s Vacation Ownership tour guests prior to exiting the tour. Presents to and offers the non-purchasing guest the opportunity to purchase the Encore vacation package in order to experience prior to purchasing membership.**Expected Contributions**- Prepares each day to meet hotel and resort guests as a professional Corporate Representative by appropriate dress, grooming, approved and organized sales materials.- Adheres to department policies, procedures, and performance guidelines. Meets or exceeds established sales goals within guidelines.- Surveys non-purchasing tour guests and presents package information according to department training specifications and direction of management.- During survey questions, recognizes opportunity and when appropriate, enables guest to again consider purchasing vacation ownership before exiting. Completes the sale as directed by management.- Uses approved sales presentation and support materials effectively and exclusively.- Invites the guest to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the Package.- Completes all appropriate Explorer Package Holder documents and follows all approved closing and settlement procedures.- Maintains the highest level of company and competition product knowledge by attending all required training sessions.- Adheres to all established Sales, Marketing, and corporate policies, procedures, and position requirements for licensures, certifications.- College Degree and/or Hotel Management degree preferred.- Bilingual, ability to speak English and Spanish, fluently.- Work ethic and integrity in presenting the product as per company guidelines, with no deviation.- Exceptional customer service orientation and skills.- Excellent written and verbal communication skills.- Excellent Computer skills, including but not limited to Microsoft Office.- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.- Show respect and sensitivity for cultural differences; promote a harassment-free environment.- Be consistently at work and on time; Arrive at meetings and appointments on time.- Proven time management skills.- Proven ability to work in a team environment and interact with all levels of the organization.- Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays and/or a six- or seven-day work schedule will be required.- Stands, sits, or walks for extended periods. Ability to climb stairs.- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.The job description is descriptive but not limiting.imvwsmMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.