Bilingual Medical Scheduler
hace 2 días
**Responsibilities**:Oversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.Scheduling & Coordination: Oversee appointment scheduling and coordination to ensure timely and accurate service delivery.Compliance: Ensure call center operations comply with HIPAA and other healthcare regulations.Performance Monitoring: Track key performance metrics (e.g., call volume, wait times, customer satisfaction) and provide reports to management.Process Improvement: Identify and implement improvements to increase efficiency and enhance service quality.Technology Management: Ensure proper functioning of call center software and systems, troubleshooting issues as needed.Collaboration: Work with other departments (e.g., medical records, billing) to ensure seamless patient service.**Qualifications**:Education: Bachelor’s degree in healthcare administration, Business, or related field (preferred) or equivalent work experience.Experience: 3+ years in healthcare call center management or a related field. (preferred)Skills: Strong leadership, communication, and problem-solving skills. Proficiency with call center software, CRM systems, and MS Office.Knowledge: Familiarity with medical terminology, healthcare systems, and HIPAA compliance.Must be Proficient in Spanish and English speaking and understanding.Ability to commute/relocate:- 64000, Monterrey Centro, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Call Center: 1 year (preferred)**Language**:- Spanish and English fluently? (required)Work Location: In person
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Bilingual Scheduler
hace 7 días
Monterrey Centro, México Neurology Company A tiempo completo**Responsibilities**:Oversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.Scheduling & Coordination: Oversee appointment scheduling and...
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Remote Medical Scheduler
hace 1 día
Monterrey, México Rockpoint Legal Funding A tiempo completoRockpoint Legal Funding is California's leading provider of funding to personal injury victims and their families while their attorneys fight for a fair settlement.With the ultimate goal of helping people ease the stress of these legal matters, Rockpoint provides the financial tools and solutions to attorneys and their plaintiffs to quickly bridge the gap...
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Remote Medical Scheduler
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Monterrey, México Rockpoint Legal Funding A tiempo completoRockpoint Legal Funding is California's leading provider of funding to personal injury victims and their families while their attorneys fight for a fair settlement.With the ultimate goal of helping people ease the stress of these legal matters, Rockpoint provides the financial tools and solutions to attorneys and their plaintiffs to quickly bridge the gap...
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Appointment Scheduler
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Monterrey, México C.H. Robinson A tiempo completoJob ID: R45801 **Appointment Scheduler** Primary Location: Monterrey, Nuevo Leon Mexico Enter the introduction paragraph(s). **Responsibilities**: - Enter responsibility - Enter responsibility **Required Qualifications**: - Enter qualification - Enter qualification **Preferred Qualifications**: - Enter preferred qualification - Enter preferred...
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Appointment Scheduler
hace 1 semana
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45801**Appointment Scheduler**Primary Location: Monterrey, Nuevo Leon MexicoEnter the introduction paragraph(s).**Responsibilities**:- Enter responsibility- Enter responsibility**Required Qualifications**:- Enter qualification- Enter qualification**Preferred Qualifications**:- Enter preferred qualification- Enter preferred qualificationCH Robinson...
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Remote Medical Scheduler
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Monterrey, México Rockpoint Legal Funding A tiempo completo**Responsibilities**:- Coordinating with medical providers and patients to schedule surgeries, procedures, and consultations- Answer phones (professional phone etiquette), take detailed messages, and redirect calls appropriately)- Advising all parties of current case status and treatment updates.- Preparing client forms and contracts for review and...
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Bilingual Virtual Medical Assistant/receptionist
hace 5 días
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Bilingual Virtual Medical Assistant/receptionist
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Soporte Médico Virtual
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Virtual Medical Assistant
hace 1 semana
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