Quality Assurance Specialist
hace 2 semanas
Job Summary:Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and competencies to employees and leadership.Key Responsibilities:- Conducts quality evaluations, both verbal and written, for all states, products and lines of business based upon current practices and procedures established within the Sales, Service and Back Office departments for new and existing employees- Uses discretion to identify opportunities that impact performance of the individuals being evaluated- Reviews and evaluates Independent Agent performance as it pertains to retaining file documents- Identifies, tracks, and communicates quality review results to departmental managers and senior leadership- Monitors trends in performance to identify training needs- Works with management and/or Learning and Development Department to develop training plans- Provides leadership, guidance, and training to peers, internal, and field customers- Attends and facilitates training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs- Provides assistance to Policy Operations and/or Direct Sales teams in an effort to reinforce skillsSupervisory Responsibilities:- This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent- 3 or more years of related work experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Strong verbal and written communication skills- Advanced listening skills- Effective planning and organization skills- Strong analytical and creative thinking skills- Ability to coach and mentor others and handle confidential performance issues- Ability to resolve conflicts and handle confrontation with professionalism- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Ability to analyze quantitative results and offer feedback to improve performanceIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
-
Quality Assurance
hace 2 semanas
Tijuana, México Printful A tiempo completoPrintful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies.Since opening in 2013, we’ve been trusted to print 50M+ items and have grown into a team of 1,800+ employees worldwide. After seeing...
-
Quality Assurance Manager
hace 4 semanas
Tijuana, México Prodensa A tiempo completoResponsible for delivering optimum quality of a company's services or goods.In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary.Creates and implements company quality standards.Accomplishes quality assurance objectives by monitoring,...
-
Quality Assurance Specialist
hace 4 semanas
Tijuana, México 1Click Contact Center A tiempo completoNow Hiring: Quality Assurance Specialist - Medical Scheduling Campaign On-site | Zona Río Urbana, TijuanaSchedule:- Monday to Friday | 7:55 AM - 5:00 PM- Includes a 1-hour unpaid lunch and two 15-minute paid breaks- Weekends Off!Weekly Pay:$4,600 MXN gross (includes punctuality and attendance bonus). All earnings are reported to SAT and Infonavit.**Job...
-
Quality Assurance and Training Specialist
hace 3 semanas
Tijuana, México Printful A tiempo completo**Quality Assurance and Training Specialist**- Right now is an incredible time to be a part of the Printful team._- We're building an ecommerce framework at a pace that allows us to keep adding new and exciting job positions month after month. As a company, we're ever-evolving and hungry for knowledge and talent. If you share our passion, it's time for you...
-
Quality Assurance
hace 3 semanas
Tijuana, México Cyber City SAS A tiempo completoQuality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...
-
Quality Assurance Engineer
hace 2 semanas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
-
Quality Assurance Engineer
hace 14 horas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
-
Quality Assurance Manager
hace 4 semanas
Tijuana, México Sensata Technologies, Inc. A tiempo completoThe Quality Assurance Manager is responsible for managing all internal quality improvements and customer quality reports, as well as taking part in the global quality system improvement activities.General Responsibilities- Manages all assigned quality assurance team members while reporting team successes and opportunities to the Director of Quality Assurance...
-
Quality Assurance Manager
hace 2 días
Tijuana, México Sensata Technologies, Inc. A tiempo completoThe Quality Assurance Manager is responsible for managing all internal quality improvements and customer quality reports, as well as taking part in the global quality system improvement activities. General Responsibilities - Manages all assigned quality assurance team members while reporting team successes and opportunities to the Director of Quality...
-
It Quality Assurance And Compliance Specialist
hace 4 semanas
Tijuana, México Autoliv Mexico A tiempo completoAutoliv es el líder mundial en sistemas de seguridad automotriz.A través de nuestras empresas del grupo, desarrollamos, fabricamos y comercializamos sistemas de protección, como airbags, cinturones de seguridad y volantes para todos los principales fabricantes de automóviles del mundo, así como soluciones de seguridad para la movilidad.En Autoliv,...
