Bilingual Agent

hace 2 días

Ciudad Juarez, México Genpact A tiempo completo

**Job description**With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.**Transformation happens here. Come, be a part of our exciting journey****_Responsibilities: _**- Answer inbound calls for technical support regarding hardware and software.- Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.- Register all cases, inquiries and calls in tracking tool.- Document non-common cases on Helpdesk knowledge base create a nice and professional work environment.**_Qualifications: _**- Previous experience in Customer Service or Technical Support.- Schedule availability to cover 24/7 process.- Be a team player to with problem solving attitude.**Job Types**: Full-time, Permanent

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