Bilingual Customer Service Agent

hace 2 días

Ciudad de México New Frontier Immigration Law A tiempo completo

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.Learn more about New Frontier Immigration here.Learn more about our CEO/Founder Hillary here.Learn more about our Core Values here.Role ObjectiveWe are seeking a Bilingual Customer Service Agent (Contract) to join our team. As a CSR Agent, you will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Customer feedback is priceless, and our CSRs can gather it for us.Success Attributes:- Problem solving abilities- Patience- Attentiveness- Emotional Intelligence- Clear Communication Skills (Verbal & Written)- Creativity & Resourcefulness- Time Management Skills- Willingness to Learn- Genuinely delighted to help customers- An empathetic communicator**Responsibilities**:- Developing company imageries and delivering a powerful and consistent brand. This will be achieved via digital and print form and by leveraging a proven graphics ability with great attention to detail- Handle high amounts of incoming calls with call quality targets- Produce sales leads- Identify and evaluate customers’ needs to deliver satisfaction- Build sustainable relationships of trust through open and interactive discussion- Provide accurate, valid and comprehensive information to customers- Manage complaints and follow up to secure resolution- Keep records of customer interactions, process customer accounts, and file documents**Requirements**:- Bilingual in English and Spanish (native level Spanish)- Have previous experience and demonstrated success in sales- Knowledge of the legal services industry- MUST be familiar with the law and have an in-depth understanding of the legal services industry- Proven customer support experience or experience as a client service representative- Experience with CRM systems and practicesCompensation & Benefits- $16,000 - $18,000 MXN pesos/month (Depending on Experience)We want you to be excited about coming to work every day. If this opportunity sparks your enthusiasm and aligns with your professional aspirations and personal values, we can't wait to connect with you

  • Bilingual Customer Service Agent

    hace 1 semana

    Ciudad de México Esolutions A tiempo completo

    Role: Bilingual Customer service Agent Location : Azcapotzalco, Mexico City, Mexico (On-site) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and...

  • Bilingual Customer Service Representative Remote Job

    hace 3 semanas

    México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Cárdenas, Tabasco**:**Bilingual Customer Service Agent (Remote Job) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Bilingual Customer Service Representative Home

    hace 2 semanas

    Mineral de la Reforma, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Mineral De La Reforma, Hidalgo**:**Bilingual Customer Service Agent (Home Office) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...

  • Bilingual Customer Service Representative Flexible

    hace 2 semanas

    San Nicolás de los Garza, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Nicolás de los Garza, Nuevo León**:**Bilingual Customer Service Agent | Flexible Schedules**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Bilingual Customer Service Representative Home

    hace 5 días

    Mineral de la Reforma, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Mineral De La Reforma, Hidalgo**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...

  • Customer Service Representative

    hace 4 semanas

    Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...

  • Bilingual Customer Service Representative

    hace 3 semanas

    San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...

  • Customer Service Agent

    hace 2 días

    Ciudad de México JM A tiempo completo

    Importante empresa solicita **CUSTOMER SERVICE AGENT****Requisitos**:- Indispensable ingles avanzado (conversacional)- Disponibilidad de tiempo- Conocimiento de outlook, atención al cliente y microsoft sharepoint- Experiência min. de1 año como customer service**Actividades**:- Dar soporte técnico a clientes de Estados Unidos vía telefónica, correo...

  • Customer Service Agent

    hace 5 días

    Ciudad de México Kone A tiempo completo

    Callout agent - Answers customer calls and contacts through other channels within the target SLA - Creates callouts (entrapment calls, unplanned service), gathers information and dispatches technician with all needed details. - Receives Immediate Service Needs from 24/7 connected services, creates the callout and dispatches Maintenance Technicians - Receives...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...