Help Desk B2B
hace 2 semanas
We are looking for a competent Help desk B2B technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.**Responsibilities**- Serve as the first point of contact for customers seeking technical assistance over the phone- Perform remote troubleshooting through diagnostic techniques and pertinent questions- Determine the best solution based on the issue and details provided by customers- Walk the customer through the problem-solving process- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT web services or products- Record events and problems and their resolution in logs- Follow-up and update customer status and information- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures**Requirements and skills**- Proven experience as a help desk technician or other customer support role- B2B experience- Tech savvy with working knowledge of office automation products, databases and remote control- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and resolve basic technical issues- Proficiency in English- Excellent communication skills- Customer-oriented and cool-tempered- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)**We offer**:- Base salary up to $23,760- Performance Bonus up to $2,000- $2,000 Hirign Bonus- 2 days off- All law benefits- Food coupons- Direct hiring**Salary**: $18,000.00 - $23,760.00 per monthAbility to commute/relocate:- 64710, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Help Desk, Service Desk or Tech Support: 1 year (required)- Call Center: 1 year (preferred)**Language**:- English (required)
-
Help Desk B2B
hace 4 semanas
Monterrey, México HRO A tiempo completoWe are looking for a competent **Help Desk B2B **to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent **Help Desk B2B** must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They...
-
Help Desk B2B
hace 6 días
Monterrey, México HRO A tiempo completoWe are looking for a competent **Help Desk B2B **to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent **Help Desk B2B** must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....
-
Help Desk B2B
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a competent **Help Desk B2B** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....
-
Help Desk B2B
hace 3 semanas
Monterrey, México Hro A tiempo completoWe are looking for a competent Help desk B2B technician to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Help Desk
hace 1 semana
Monterrey, México Sinttecom A tiempo completoVACANTE HELP DESK ¡¡ÚNETE A NUESTRO EQUIPO!! - Trabajo de Lunes a Viernes de 9 a 18 hrs y Sábados de 9 a 13hrs. - Preparatoria terminada - Conocimiento de Software y Web - Facilidad de palabra,, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio. - No es necesario tener experiência, brindamos capacitación previa...
-
Help Desk
hace 2 días
Monterrey, México XCIEN A tiempo completo**Vacante para la empresa XCIEN en Monterrey centro - Monterrey, Nuevo León**: **HELP DESK JR EN REDES PARA MESA DE SERVICIO** **Requisitos**: - Preferente 1 año de experiência en mesa de ayuda, soporte técnico en sitio redes, help desk, ingeniero redes, service desk, analista de sistemas, auxiliar de sistemas, ingeniero NOC, etc. - Licenciatura...
-
Help Desk
hace 2 días
Monterrey, México XCIEN A tiempo completo**Vacante para la empresa XCIEN en Monterrey centro - Monterrey, Nuevo León**:**HELP DESK JR EN REDES PARA MESA DE SERVICIO****Requisitos**:- Preferente 1 año de experiência en mesa de ayuda, soporte técnico en sitio redes, help desk, ingeniero redes, service desk, analista de sistemas, auxiliar de sistemas, ingeniero NOC, etc.- Licenciatura concluida o...
-
Help Desk
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Help Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Help Desk
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Help desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Help Desk Enterprise
hace 3 semanas
Monterrey, México Hro A tiempo completoWe are looking for a competent **Help Desk Enterprise** to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent **Help Desk Enterprise** technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
