Technical Integration Specialist
hace 3 días
Technical Integration Specialist (Remote - AMER) Join to apply for the Technical Integration Specialist (Remote - AMER) role at Constructor Base pay range $80,000.00/yr - $110,000.00/yr About The Position Launched in 2019, Constructor is an AI‑first e‑commerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e‑commerce brands to drive meaningful revenue and conversion gains. As a Technical Integration Specialist, you will improve the e‑commerce experience for hundreds of millions of users across the world by providing first‑level technical support to e‑commerce companies (our customers) as they integrate their websites and mobile applications with Constructor’s platform. This includes: Responsibilities Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process API and library education: Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding Requirements Proven experience in customer support or technical support roles Knowledge of REST‑based web services, APIs, and integration best practices Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical audiences Detail‑oriented mentality with a commitment to delivering exceptional customer support Strong problem‑solving skills and a proactive approach to issue resolution Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time) Preferred qualifications Familiarity with structured data formats (JSON, CSV) and basic search/index concepts Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP Familiarity working with open source libraries, JavaScript web application development and integration patterns Benefits
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