Director, Enterprise Sales

Zendesk is looking for a positive, performance fueled, and influential individual as our Director, SSAC (Spanish Speaking and Caribbean) Enterprise, based in Mexico. This is a unique opportunity to lead a team of sales specialists in one of our key, strategic global markets.The role of Director, SSAC Enterprise will be tasked with rapidly growing the business in one of the most exciting markets for a fast-growing NYSE-listed SaaS company.Reporting into the RVP, this role will be responsible for helping to develop a long term growth plan for the territory and completing that plan. Leading the team to expand and develop new business with Enterprise accounts. You will be experienced in establishing relationships with key customers to help digital transformation and implement customer experience strategy for each Enterprise customer.We seek an outstanding and expert sales leader who will develop and implement a multi-faceted sales strategy to gain market share and build the highest levels of customer and team happiness. Evidence of prior experience sourcing and demonstrating regional channels and alliances in partnership with a direct sales force, will be a key determinant of your success.You are a passionate performance fueled, and influential individual with a deep understanding of “SaaS Economics”. Your outstanding communication and business leadership skills will empower, optimize, develop and scale Zendesk’s Worldwide Sales.**Responsibilities**:- Working with the SSAC GTM team, build and complete a regional sales plan to include cross-functional collaboration and delivery from Enterprise Sales, Marketing, Pre-Sales, Success, Services and the Sales Development organizations.- Provide strong leadership, vision and direction.- Working with our regional Alliances team to identify, source, onboard appropriate channel & alliances partners and to drive revenue through both direct and indirect channels.- Set and implement customer acquisition strategy across Direct inbound and through our Partner ecosystem.- Be accountable for the attainment of assigned new customer acquisition financial performance targets and implement strategies for expansion- Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new sales reps and sales managers.- Reporting on all aspects of the business to the Executive Leadership team.- Lead overall sales process, set appropriate metrics for sales funnel management- Plan and lead at both the strategic and operational levels**Requirements**:- 12+ years in Cloud/Software/SaaS (ideally in a CX, CRM, ERP and/or B2B SW company)- 5+ years of sales leadership experience within Could/Software/SaaS organizations in Mexico/Latin America.- Experience leading teams selling to enterprise accounts & closing deals by growing the existing install base and acquiring “New Logos”.- Passionate about doing what’s right for the business. Clear and genuine communicator with executive presence and positive relationship building skills who encourages trust and credibility with all levels of individuals, both inside and outside the company.- Proven relationships with key customers in the enterprise business segment- Training in “solution” or “customer-centric” selling (Force Management Methodology/MEDDPICC a plus)- Excellent presentation and listening skills- Ability to hire and train new Sales Leadership- Must be analytical and metrics-driven through all stages of the sales cycle- BA/BS degree required- Fluency in Spanish and English- Call Center/Contact Center business experience would be a plus**About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.