Customer Account Coordinator

hace 4 semanas

Puerta de Hierro, México INNTECI - QUID - BGWI A tiempo completo

Responsible for servicing external and internal customer needs and proactively participating in the operation process**Junior**- BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience- From 1 up to 3 years in a similar role is preferred.- Responsible for portfolio of account(s) under general supervision**Mid**- BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience- 3 - 4 years in a similar role is preferred.- Responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship- Profound knowledge on rules, regulations/laws for own (relatively complex) working area.- Notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.**Key activities and general responsibilities**Outbound order receipt / Inbound purchase write-up & Processing- Receive and process orders/purchase write up- Assure ownership of operational costs.- Validate Quality Assurance approval of vendor/item and certification link.Logistics (Inbound)- Follow up in a timely matter on a production-ready date with the supplier.- Close communication with the Quality Assurance team for shipment approvals.- Import product into the USA, according to the purchase terms.- Follow up the release of shipments with Steam Shipping Lines, terminals, and Customs brokers.- Provide the finance team with the necessary information about each shipment and keep track of payment status.- Manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.- Track shipments and update the system.Sales Support- Support Account Managers / Traders with specific accounts.- Answer customer inquiries.- Communicate issues/challenges to the Trade team.- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.- Create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.**Knowledge required**- Experience in an Import/Export, Customer Service, and local logistics environment is preferred- Proficiency in MS Office.- Contact Management Systems- Database software- Inventory Software- Order processing systems preferred- Thrives and works well in tied ambiguous situations and deadline pressures well- Time management skills- Willingness to learn.- Record-keeping, tracking shipping, and data analyses- High level of initiative/proactivity- Extremely detail-oriented- Strong organizational skills and ability to multitask- Customer service mindset- Very good verbal and written English communication skill**Hiring details**- Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).- Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)- After anniversary, 1 day to be WFH- Indefinite contract after training periodpeul5RiZNs

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