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hace 3 semanas

Tlahuac, México CompuCom A tiempo completo

The FOC Operations Admin Afterhours must perform both technical and administrative tasks to ensure functionality and efficiency of computer systems. The FOC Operations Admin Afterhours must be knowledgeable in software, hardware and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.**Responsibilities**:- Will perform technical support activities over the phone with proper documentation in the electronic ticketing system with the highest quality and customer service skills.- Will also perform call-backs to end users to isolate issues and verify ticket info.- Will proactively complete assigned tasks and obtain the required online training certificates according to the operation’s needs.**Requirements**:- Excellent English skills (Technical and Business conversational). 80%- Ability to provide excellent customer service and quality to our internal and external clients.- Analytical, Cognitive and Communication skills.- Multitasking skills, responsible and with sense of urgency.- Ability to work without direct supervision and complete tasks on time- Hardware/Software support.- Hardware: Basic knowledge of desktop, laptops and laser printer components, most important components and their main function. Identification and troubleshooting of most common hardware issues.- Support for end user in loading appropriate drivers in a WIN environment, knowledge of Office suite.- Experience using at least one ITSM Ticketing tools (e.g. Service Now, CA, Remedy, Clearvision, etc.)- Service desk or Customer service experience over the phone with US clients is mandatory (1 year minimum)- Desired: familiar with ticketing systems and Knowledge database.Tipo de puesto: Tiempo completoSalario: $16,000.00 - $18,000.00 al mesHorario:- Nocturno- Turno de 8 horasPregunta(s) de postulación:- Has usado algun ticketing system?Idioma:- Ingles Avanzado? (Obligatorio)

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