Sales Support Specialist

**GENERAL LABELS****Solicita**:**Sales Support Specialist****Descripción y Requisitos**- POSITION SALES SUPPORT SPECIALIST- DEPARTMENT SALES- REPORTS TO SALES MANAGER- AVAILABILITY To travel upon short notice including to other countries, in extraordinary cases, weekend availability.SUMMARY D E S C R I P T I O N- The main role of the Sales Support Specialist (SSS) role is focus on supporting specialized sales activities, specially the costing and preparation on quotes for customers, follow up related tasks, and in general, support sales efforts required; communication with internal departments and external customers’ are critical to succeed in this position.EXPERIENCE- AREAS OF EXPERTISE Quoting, product cost structures, blueprint interpretation, pricing, customer's specifications comprehension, manufacturing process and operations. Also experience on custom-made manufacturing will be preferable. Additional expertise in the areas of production, printing and graphics is a plus.- PAST POSITIONS The position requires demonstrated experience or knowledge in manufacturing.- TIME Two years in similar position.- LANGUAGE Spanish & English proficiency- SOFTWARE Microsoft Office proficiency. Sales and Manufacturing software knowledge required (ex. Salesforce, CRM, SAP, etc.)EDUCATION- QUALIFICATIONS Bachelor’s degree from an accredited College or University. An engineering degree is preferable.CORE DUTIES / RESPONSIBILITIES- CORE FUNCTION CORE RESPONSIBILITY- SELL TO WIN Support sales team toward achieving sales and customer satisfaction objectives and goals.- SPEED TO MARKET Support actions and follows up all activities that will produce promptness and speed on issues related to prospects and customers.- QUOTING/ ESTIMATING Support, evaluates, reviews and prepares all estimates and bids. Supports Sales department with the identification of materials, inks, laminates, adhesives, and other raw materials in general. Contact customers or prospects for missing or required information to speed up quoting process.- Determine current pricing on existing items where no product specification has not changed.- DAY-TO-DAY OPERATIONS Proactively process quotes and bids. Coordinate efforts with sales, customer service, manufacturing and others to gather data to determine costs associated with art changes, plate charges, pre-press and press time requirements, finishing time requirements and other related costs associated with complex RFQs.- Creates, support or maintains reports pertaining to Customers including but not limited to: RFQs, quotes, won/loss, etc.- Maintains Customers’ files (quotes and others) updated.- Assumes all responsibility for workflow process for all new quotes and revisions.- Contact vendors for technical questions.- Works with sales, customers, customer service, manufacturing and engineering in order to select the appropriate press, material, inks, etc. related to customers' requirements, specifications, products and volumes.- Assist Sales force in identifying all materials, inks, laminates, adhesives, and raw material in general and with their Customer needs.- Responds to inquiries from customers and management, and provides information pertaining to the status of projects.- Follows NPI (new product introduction) procedures and tasks.- Collaborates across multiple functions to ensure adherences to quality standards, internal processes, reviews project deliverables.- Support the sales department in other activities such as customer surveys, customer service activities, job orders, special sales projects, and other activities as required.- KPIs RESULTS Along their Supervisor, is responsible for achieving the department's Key Performance Indicators (KPIs) goals.- CUSTOMER CENTRIC Customer focused, manage Customer relationships in a systemic way in order to offer timely and complete value-added out-of-the box solutions.- ARTICULATE ORGANIZATION Assures the processes, procedures, job instructions, company policies and values are respected throughout the area, analyzes data and takes proper actions.- ANALYSIS Help management team and staff to solve problems and directs them in order to take advantage of opportunities. Ability to compile reports, using both raw and analyze data. Must also be able to make decisions based on reports compiled by employees or outside sources.- KEY RELEVANT INFORMATION Keeps staff fully informed with regards quote status and the important factors influencing them. Proposes and conduct action plans accordingly.- PUBLIC RELATIONS Initiates, develops, and maintains cooperative relationships with customers and vendors.- TRAINING Attends and provides scheduled training on a timely manner.- QMS/ISO Identify improvement opportunities, best business practices and ensure that the ISO standard is being followed.- SAFETY Comply with company safety policies.EMPLOYMENT STANDARDSLICENSES- Possession of a valid driver’s license and willingness to use personal vehicle in the course of