Cloud Consultant

hace 1 semana

Ciudad de México Infor A tiempo completo

General information- CountryMexico- CityMexico City- Job ID42747- DepartmentInfor Consulting Services- Experience LevelMID_SENIOR_LEVEL- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsAs a Cloud Consultant you will work to recommend innovations and process improvements that will make implementation/delivery cycles more efficient resulting in a positive customer experience.A Day in The Life Typically Includes:- Analysis of Production Issues and support continuous Operations and delivery pipeline.- Proactiveness in responding to customer query and regular updates on Incidents.- Analysis of Extension Source Code and development tasks relative to platforms support and service delivery.- Communicate effectively and appropriately, with both internal and external teams as needed.- Provide internal and external customers with excellent customer service.- Actively participate in meetings and co-ordination with other teams.- Available for Support 24*7 in case of production down issues.- Willing to extend and support over weekends & holidays to ensure that customer business is not impacted.- Drive technical innovation and efficiency in cloud infrastructure operations via Digital Innovation.Basic Qualifications:- Experience in scripting and code debugging.- Work experience within the Information Technology field.- Experience with continuous integration tools, ION, BODs.- Experience with generating and analysis of Trace Files, CGP’s, Parallel Processing.- Experience with troubleshooting.Preferred Qualifications:- Experience exploring Cloud technologies.- Experience writing Extensions, Code Debugging & Simulation of issues.- Experience from both developer and Customer Support positions.Location: Hyrbrid role - 3 days in Mexico City office and 2 days remote-based.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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