Empleos actuales relacionados con Agente Customer Care - Ciudad de México - Pluxee
-
Customer Care Agent
hace 4 días
Ciudad de México Urbvan A tiempo completoDescripción de la empresa Urbvan es una app de movilidad que brinda a sus usuarios un transporte seguro y eficiente en vanse compartidas. Nuestro servicio permite viajar en trayectos preestablecidos que cubren las zonas de mayor afluencia de las ciudades Descripción del empleo - Atender los diferentes canales de comunicación que Urbvan tiene con los...
-
Agente Customer Care
hace 7 días
Ciudad de México Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
-
Agente Customer Care
hace 7 días
Ciudad de México Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
-
Customer Care Supervisor
hace 7 días
Ciudad de México Wild Fork A tiempo completoDescription Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...
-
Customer Care Agent
hace 6 días
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **_CUSTOMER CARE AGENT_** **_URGENTE_** **Actividades**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado a cada incidente - Comunicación concisa y...
-
Customer Care Agent
hace 6 días
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita:**_CUSTOMER CARE AGENT_****_URGENTE_****Actividades**:- Mejorar la relación de cada cliente con los servicios brindados- Soporte al cliente con consultas técnicas y procesos comerciales- Resolución eficaz de problemas- Documentar los pasos de solución dado a cada incidente- Comunicación concisa y clara con...
-
Agente de Customer Care
hace 2 semanas
Granjas México Havoc A tiempo completo¡Únete a nuestra familia PBG! Empresa de retail enfocada a la comercialización de productos para caballero categoria AA y AAA, solicita: AGENTE DE CUSTOMER SERVICE / AGENTE DE CUSTOMER CARE **¿Qué necesitas para aplicar?** - 2 años en atención a clientes (customer care, customer service, área médica, o similar). con al menos 1 año en atención...
-
Customer Care Agent
hace 1 semana
Ciudad de México Revvity A tiempo completo**Customer Care Agent**Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate...
-
Customer Care Agent
hace 2 semanas
Ciudad de México Revvity A tiempo completo**Customer Care Agent** Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate...
-
Agente Customer Care
hace 3 semanas
Ciudad de México Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a...
Agente Customer Care
hace 1 mes
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Employee Contract type:Employed clients support call centersJob Description:Brindar atención a los clientes internos y externos a través de los canales determinados por la organización, llamada, correo, chat y redes sociales, asegurando el cumplimiento de los KPI’s establecidos por el Competence Center Global.Pluxee is a global player in employee benefits and engagement that operates in 31 countries, hepling companies attract, engage, and retain talent.Powered by over 5,000 engaged team members, Pluxee serves as a trusted partner to over 500,000 customers, 36 million consumers and 1.7 million merchants worldwide.Conducting its business as a trusted partner for over 45 years, Pluxee has helped make work not just a place to be, but a place to belong. Our Vision is to strengthen our positive impact on all its stakeholders by promoting solidarity, diversity, inclusion, and sustainability, in pursuit of progress for all.Life at PluxeeAt Pluxee México we offer our collaborators the possibility of positively impacting people´s lives, the possibility of growing professionally through continuous learning, the invitation to not stand still and adapt to changes. Our collaborative and friendly work team motivates us to give our best.- A meaningful job: build the future of employee benefits and open up a world of opportunities to help people enjoy more of what really matters in their lives. It counts- An attractive offer: competitive salary, multiple benefits (meal tickets, health insurance, etc...), parental benefits, internal events, and more- A great culture: we authentically respect and care for our people, embrace new ideas, promote a culture of recognition, value building diverse teams, and care for the planet with our sustainability strategy.Cultural fitAt Pluxee we think outside the box To be successful you will need:- Spirit Tireless: Your energy, giving your best, even in changing and challenging times.- Desire to Add: Propose solutions, be decisive, autonomous and independent.- Teamwork: Your mentality aimed at collaborating and seeking victories together.- Criterion and Knowledge: Your experience and desire to grow.- Adaptable: Availability to work in a hybrid model (4 days in our Mexico City office and 1 day home office).- Oriented towards operational excellence: Find solutions and learn from difficult experiences.Your next challenge- Attention to interactions assigned by the CTI, ensuring compliance with the policies and procedures established by the organization.- Work teams - Interaction with the different internal cells of the areas to achieve synergies in meeting the global KPIs focused on customer satisfaction. Creation of internal connection networks that support the management of stakeholder requests and/or internal campaign support.- Self-management - Ability to take responsibility for one’s activities until the request and/or issue is fully resolved.- Stakeholder feedback - Handling stakeholder requests, ensuring proper analysis and follow-up in order to achieve a satisfactory solution for the client.- Supplier interaction (Continuous Improvement Cell) - Interaction with the external improvement cell to support their performance and development; participation is essential to remain aligned with the area’s strategy.- Customer focus - Building and maintaining solid relationships with clients, consumers, or affiliates to foster open, consistent, and effective communication.Internal Relations:- Collections- Logistics- DE- Contracts & Orders- Prevention- Human Resources- Commercial- Affiliation- Marketing- Billing- Clarifications- Accounting- Issuance- Reimbursements- QualityExternal Relations:- CTI service providers, Audio & 24/7 telephone customer service, and interaction with continuous improvement cell teams (Workforce Management, Quality, and Training).- Clients, Consumers & Affiliates.Experience (years):- 3 years as Customer Care or Customer Experience Representative (handling chat, WhatsApp, social media channels).- Minimum 2 years as Customer Care Agent.- Knowledge of Salesforce.- Knowledge of a CRM / SAP / Oracle.Education:- High school diploma, incomplete bachelor’s degree, or technical
