HR Services Specialist

Who we areAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.- Mexicali, MexicoHR Services SpecialistWho we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.Mexicali, BC, México - Onsite (Presencial)**HR Services Team Leader**Lead the HR Services team in delivering first-class administrative services throughout the employee life cycle. Ensure efficient HR operations and provide guidance to team members on day-to-day tasks. Support transitions and process changes while focusing on operational excellence. Serve as the primary escalation point for operational HR issues and assist in team members’ growth and development.**Responsibilities**:- **HR Inquiry & Support** - Manage employee HR inquiries via chat and ticketing systems, providing timely and accurate responses; escalate complex cases to senior specialists. Offer first-level support for HR systems (time recording, benefits platform, etc.).- **Employee Lifecycle Management**- Coordinate onboarding, transfers, promotions, employment data changes, leaves, retirements, and offboarding processes. Prepare and amend employment documentation, ensuring a smooth experience for employees.- **Benefits & Payroll Coordination** - Administer employee benefits (enrolments, changes, terminations) and assist payroll operations by ensuring accurate, timely submission of attendance, leave, and other relevant data.- **Data & Reporting** - Maintain accurate employee records in HR systems, ensuring data integrity and compliance with regulations. Generate regular HR reports.- **General HR Administration** - Manage document handling, scheduling, and support annual HR processes (appraisals, salary/bonus reviews, long-term incentive plans). Liaise with government authorities as needed.- **Professional Development** - Participate in training programs to continuously enhance HR knowledge and skills.**Travelling Requirement**: Minimal**Experience and Qualifications**:- **Education**: graduate education in HR, business or similar.- **Work Experience**: At least 3 years of experience in HR administration in an internation environment, very good understanding of the employee life cycle.**Nice to Have**:Knowledge of annual HR processes, experience with payroll- **Advanced English level/ fluent in English speaking**:- Good communication and stakeholder management skills, with a high level of customer orientation and service thinking.- Team player with strong communication and leadership skills.- High customer orientation and service mindset.- In-depth understanding of HR processes and systems, with up-to-date HR knowledge.- Ability to support process improvements and manage complex HR issues.- Very good MS Office skills (especially Excel), high IT affinity.- Experience with HR systems such as SuccessFactors, Service Now and SAP.- B1/B2 Visa - and passport**A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova**Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you**What we offer**:- Benefits in accordance with the Federal Labor Law (LFT)- Savings fund (Fondo de Ahorro)**How we work**:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individuali