Customer Success Director

hace 14 horas


Monterrey, México HAYS A tiempo completo

SaaS company is looking for their new Customer Success Director**Your new company**IT Solutions company specialized in software and BPO with 100+ accounts and international presence**Your new role**As CS Director you will be in charge of managing the direct delivery of your solutions portfolio, developing an accurate roadmap for you operations and successfully implementing with a group of specialist IT consultancy services in collaboration tools (IP Phone Base and Video Calls). Developing a strong customer service department with a direct headcount of 40+ experts divided in Customer Success Managers, Specialists and Operations Managers.**What you'll need to succeed**At least 10+ Years of professional experience in IT operations, specifically in delivery of Software solutionsDirecting or Sr. Management experience with a headcount of at least 10+ professionalsDirect Knowledge in software implementation for big operationsAn advanced level of English and a desirable international experience.**What you'll get in return**A competitive MXN $110,000 Gross Monthly Salary + Superior Benefits**What you need to do now**If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #


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