Mastercard | Senior Vice President, Customer Solutions Center | distrito federal
hace 2 días
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Vice President, Customer Solutions CenterOverview
The Customer Solutions Center is a structure which brings together product and sales resources in an agile form. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings. The Customer Solutions Center Lead is a very strategic as well as an execution-driven role who understands market, segments and customer needs, translates market strategy into solutions for the frontline teams, coordinates efficient resourcing against priorities and enables knowledge sharing.
Key Responsibilities:
- Enable market strategy
- Understands overall market strategy, industry trends, and customer needs for all segments in a given geography.
- Works with division/market president to prioritize opportunities.
- Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales.
- Meets customers to support important pitches and understand their needs.
- Monitors utilization of products and platforms by our customers and takes actions accordingly.
- Enable knowledge and best practice sharing
- Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists.
- Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources.
- Helps market development/segment heads with market intelligence and insights on demand for specific solutions across their segments.
- Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions.
- Leverage Mastercard capabilities to translate market strategy into solutions
- Responsible for compiling solutions to deliver meaningful value for MA customer base.
- Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA), and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires.
- Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources.
- Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance.
- Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography.
- Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs – in collaboration with the relevant market heads.
- Leads and oversees all product initiatives across North Cluster, to achieve business results and drive growth.
All About You
- Extensive general management experience with a proven ability to influence and motivate others to achieve objectives and to set a strategic vision of Products team across the organization.
- General Management and P&L experience.
- Demonstrated ability to develop strategic plans and go-to-market plans.
- Competencies: business acumen and thought leadership that delivers solutions-oriented results to customers and consumers.
- High energy capable of motivating and developing others.
- Strong analytical and financial understanding.
- Strong understanding of relevant consumer, industry and market trends.
- Excellent leadership and communications skills.
- Learning agility and team management skills are a must.
- Ability to link market developments to implications on MA products and services.
- Strong interpersonal skills - the ability to build rapport and credibility.
- Strong negotiation skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
-
distrito federal, México MasterCard A tiempo completoSenior Vice President, Customer Solutions Center Apply locations Mexico City, Mexico time type Full time posted on Posted Yesterday time left to apply End Date: December 20, 2024 (16 days left to apply) job requisition id R-236124 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our...
-
distrito federal, México MasterCard A tiempo completoVice President, Business Development Apply locations: Mexico City, MexicoTime type: Full timePosted on: Posted 3 Days AgoJob requisition ID: R-236025 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We...
-
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation,...
-
Vice President, Platform sales, LAC
hace 2 meses
distrito federal, México MasterCard A tiempo completoWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency...
-
distrito federal, México MasterCard A tiempo completoDirector, Product Management, Authentication Apply locations Mexico City, Mexico Time type: Full time Posted on: Posted Yesterday Job requisition id: R-235931 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can...
-
Vice President, Channel Partnerships
hace 1 mes
distrito federal, México Mastercard A tiempo completoVice President, Channel Partnerships & Sales, LAC We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses...
-
distrito federal, México Mastercard A tiempo completoMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and...
-
Mastercard | Director, Loyalty
hace 2 semanas
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation,...
-
Vice President
hace 4 semanas
distrito federal, México EATON A tiempo completoPosition Overview:Eaton's Global Energy Infrastructure Solutions Business (GEIS) is hiring a Vice President & General Manager in our Latin America Region. The role is based in Iztapalapa, MX. Relocation assistance is offered for this position. This position requires 25% travel. The Vice President & General Manager, LATAM, for Eaton's Global Energy...
-
Santander | Vice President
hace 2 semanas
distrito federal, México Santander A tiempo completoVice President - Equity Research Country: Mexico Mínimo 6 año de experiencia en alguna área de expertis de de Santander Corporate & Investment Banking: GTB, Mercados, GDF, ACPM, CIB, COO. Experiencia que desempeñan funciones complejas o de especialización técnica elevada sin supervisión. Gestión comercial y/o presupuestaria de algún producto,...
-
Regional Vice President
hace 4 semanas
distrito federal, México dynaTrace software GmbH A tiempo completoAs Regional Vice President, Solutions Engineering NORAM , you will be responsible for building and managing a regional team of high-performing Solution Engineers. Key responsibilities include: Serves as business owner for various SE policies and operations. Ensures timely dissemination and communication of department goals and objectives. Cultivates a...
-
Senior Vice President, Transfer Agency
hace 3 semanas
distrito federal, México Apex Group A tiempo completoThe Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and...
-
Senior Vice President, Transfer Agency
hace 3 semanas
distrito federal, México Apex Group A tiempo completoThe Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and...
-
distrito federal, México MasterCard A tiempo completoManager, Specialist Sales, Advisors Business Development We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...
-
Payments Advisory Latin America
hace 2 meses
distrito federal, México JPMorgan Chase & Co. A tiempo completoPayments Advisory Latin America - Vice President As a Vice President in Global Payments Advisory , you will be an integral part of a client-facing team that sits at the nexus of payments trends, cash management, liquidity, and working capital advisory. The team acts as a trusted partner to clients across multiple industries and partners with coverage...
-
Payments Advisory Latin America
hace 2 meses
distrito federal, México JPMorgan Chase A tiempo completoPayments Advisory Latin America - Vice President As a Vice President in Global Payments Advisory , you will be integral part of a client-facing team that sits at the nexus of payments trends, cash management, liquidity and working capital advisory. The team acts as a trusted partner to clients across multiple industries and partners with coverage bankers,...
-
Operations Vice President
hace 1 mes
distrito federal, México HSBC A tiempo completoAt HSBC, we are seeking a highly skilled Vice President of Operations to lead our team in delivering exceptional results. This role is responsible for overseeing post-trade support activities, including collateral transaction processing, monitoring, and settlement operations for US businesses. The ideal candidate will have a proven track record in people...
-
distrito federal, México Thomson Reuters A tiempo completoVice President, Product Management ONESOURCE Global Trade Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Vice President for ONESOURCE Global Trade Product Management owns the end-to-end product lifecycle for our...
-
distrito federal, México Apex Group A tiempo completoSenior Vice President - Fund Accounting , Hedge Funds CORPORATE GRADE Senior Vice President LOCATION Mexico City, Mexico The Role The role will involve managing a fund accounting operation teams based in the Mexico City offices of the Apex Group. In this position you will report into the local head of operations. You will also work with the appointed...
-
Vice President Operations
hace 1 mes
distrito federal, México HSBC A tiempo completoSummary of the Role Oversee post-trade support activities, manage team, and ensure operational efficiency in Stock Lending operations for Cash Equities. HSBC's Global Service Center is a leading banking and financial services organization with operations in 64 countries. As a Vice President of Operations in Stock Lending, you will play a crucial role in...
