Technical Support/Service Desk- REMOTE

Technical Support Service Desk Associate – Healthcare NTT DATA Services is looking for a Technical Support Service Desk Associate to join our healthcare team, providing exceptional support for healthcare patient portal applications and technical assistance to our healthcare customers. Responsibilities All candidates must demonstrate shift flexibility, including night, weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements, and overtime may be required depending on business demands. Provide comprehensive support across all contact types (phone, email, chat, and self‑service) in a 24x7x365 call center environment. Engage in ongoing training and development to prepare for next‑level support and promotional advancement. Respond promptly to all incoming contacts, including workflow issues, application errors, access problems, and functionality concerns, achieving a high‑resolution rate with over 90% of issues resolved at first contact. Provide professional and high‑quality customer service by adhering to scripts, workflows, and corporate policies and procedures. Escalate complex technical and application issues to the appropriate teams when necessary. Identify areas for improvement in processes, products, or services. Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail. Maintain presence at the designated workspace and remain in the phone queue for the entire 8–10 hour shift, with scheduled breaks. Maintain a quiet, private workspace equipped with high‑speed, wired internet. Ensure possession of a functional cell phone for manager communication and Two‑Factor Authentication to maintain security and effective communication. Qualifications Strong bilingual skills in both written and spoken English and Spanish. 1–3 years of customer service experience, preferably within a contact center or healthcare setting. 1–3 years of experience in customer problem analysis and resolution. Strong ability to convey complex technical concepts in a clear and understandable manner to non‑technical audiences. Exceptional organizational skills with a keen attention to detail. High school diploma or equivalent is required. Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed. Nice to Have (But not a must) Experience working in a call center environment. Commitment to delivering exceptional service in all interactions. Strong communication and interpersonal skills. Proficiency in typing and English language skills, both verbal and written. Demonstrated ability to actively listen, assess caller needs, and take appropriate action. Proven ability to thrive in a fast‑paced environment. We offer a full comprehensive benefits package that starts from your first day of employment. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries; 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered. Key Information Seniority Level : Entry Level Employment Type : Full‑time Job Function : Information Technology Industries : IT Services and IT Consulting NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case‑by‑case basis. Please email for assistance. #J-18808-Ljbffr