Customer Service Specialist

hace 4 días

Ciudad de México ABB A tiempo completo

**Customer Service Specialist - Senior**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.**This position reports to**:Marketing & Sales Manager III**Your responsibilities**:- Ensures support to the order management team during meetings, presentations and reviews with customers and provides support and clarification as needed.- Coaches, motivates and develops direct and indirect subordinates within HR policies.- Drives and ensures know-how sharing and cross-collaboration.- Helps create, implement and review customer operations strategy.- Works together with Division and Country counterparts to make optimization plan for the local division to increase operational excellence and customer satisfaction in the sales process.- Ensures achievement of established targets, through oversight and definition of improvement actions as needed.- Focuses on achievement of requested on time delivery and Net Promoter Score.- Processes orders to ensure that customers receive accurate and timely delivery of products, and acts as first port of call to customers’ questions and orders.- Builds long-term and sustainable customer relationships, and prioritizes the work according to the defined criteria, in order to ensure consistent customer satisfaction.- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Marketing, Product Marketing, Logistics and other internal and/or external teams.- Coordinates resolution with after- sales service.- Develops, implements, and maintains customer support processes.- Participation and oversight of import and export matters.- Ensures on time delivery based on customer’s request.**Your background**:- Bachelor´s Degree in Business Administration, Industrial Engineering or related.- 5 years of experience in Salesforce.- Knowledge in SAP and CRM.- Availability to travel.- Advanced English level.**More about us**:

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