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**Job Details****Manage Operational performance 40%**- Lead a team of 8-10 billers- Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads- Identify and assess complex problems for area of responsibility- Ensure smooth process migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics- Ensure accuracy of outward-bound invoicing- Put in place preventive and corrective actions for erroneous Billing- Alignment to strategic direction set by senior management when establishing near-term goals- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Ensuring the team completes billing requirements to meet daily and month-end deadlines- Ensure regulatory requirements, Internal Controls, and Policies and Procedures are followed- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management 35%**- Manage Billing Analysts- Build high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams on a periodic basis**Stakeholder Management 15%**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the process strategy- Support queries related to Billing disputes, Third Party Portals- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Responsible for business escalations and provide active resolutions**Drive Process Improvement Strategy 10%**- Drive the defined process initiatives**Education, Experience, Skills**- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.- Continuous improvement training (e.g., LEAN / Six Sigma) desirable- Over +10 + years of experience in finance operations work with deep expertise in Order To Cash Function- Continuous Improvement mindset- Demonstrated ability to manage medium sized teams and adept at building resiliency within them- Possess a strong customer service acumen- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes- English verbal and written communication skills.- Experience working in a Shared Service Environment- Managed up to 10 team members- Ability to work across diverse cultures and backgrounds**Core Competencies****Concept Strength**:- Identifies connections and interdependencies- Thinks creatively. Analyze complex situations and generate solutions**Agile & Resilient**:- Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits- Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.**Change Management**:- Demonstrates openness to new approaches and ideas- Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes- Progresses productively under conditions of change and ambiguity**Process Mindset**:- Optimize and continuously improve financial processes and other businesses- Results are driven with a passion for continuous improvement- Can understand, develop, and adhere to processes, identification and implementation of simplification- Standardization and process improvement while looking for proactive optimization**Personality**:- International working experience- Very strong in Interpersonal skills, planning and organizing skills, service orientation,- Good communication, good in articulation, flexible and intellectual adaptability- Delivery & Results focused, Customer Focus and passion for excellence- Flexible with high level of integrityJohnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
