Service Management Analyst
hace 4 semanas
Posted Tuesday, October 15, 2024 at 11:00 PM
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at .
About the Role
This position works Monday through Friday, 8:00AM to 5:00PM Pacific Time.
The Service Management Analyst will have responsibilities for owning, maturing, training, and implementing ITIL processes in a Managed Security Services organization. Within the ServiceNow platform focusing on developing automation to improve or replace existing processes and procedures to be more efficient and productive. Our mission is to improve quality of Service Delivery of our Managed Security Services organization.
Skills and Experience
- Experience with ITIL process and implementation
- Experience with processes designing and writing skills
- Experience in ServiceNow
- Experience in Incident, Change, Problem and Major Incident Management
- Meet with and provide technical assistance to stakeholders
- Analysis and documentation of current environment and the development of business cases to support overall efficiency of organization Managed Support Service systems and operations
Soft Skills
- Self-managed, but team oriented
- Focus on business priorities
- Interpersonal skills
- Excellent analytical thinking and problem-solving skills
- Strong project management skills and detail oriented
- Proactive – Anticipate risks or issues and communicate them
Education:
- A high school diploma or equivalent is required; a college or university degree is a plus
This is a remote opportunity open to anyone legally authorized to work in Mexico. Guided by our flexible workplace philosophy, Moments That Matter , people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
#J-18808-Ljbffr-
SAP Integration- Service Management, Analyst
hace 4 semanas
distrito federal, México Thomson Reuters A tiempo completoSAP Integration- Service Management, Analyst Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! This role is part of a high-performing team of talented specialists who provide...
-
SAP Basis
hace 4 semanas
distrito federal, México Refinitiv A tiempo completoSAP Basis - Service Management, Analyst Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! You will be part of a team that manages ongoing incident detection and resolution, change...
-
Payments - Client Service Analyst Analyst
hace 4 semanas
distrito federal, México JPMorgan Chase & Co. A tiempo completoThe main purpose of this position is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers (CSAMs) in the transactional requirements of their portfolio. As a Client Service Transactional Analyst, you will conduct research and analysis in order to respond to internal/external transactional...
-
SAP Basis
hace 4 semanas
distrito federal, México Thomson Reuters A tiempo completoSAP Basis - Service Management, Analyst Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team ! You will be part of a team that manages ongoing incident detection and resolution, change...
-
Acces Management Analyst
hace 4 semanas
distrito federal, México Manpower S.A. de C.V A tiempo completoIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...
-
Order Management Analyst
hace 4 semanas
distrito federal, México Tive Inc. A tiempo completoAt Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better. Always strive to make...
-
Revenue Analyst
hace 3 semanas
distrito federal, México Hilton A tiempo completoA Revenue Analyst analyses hotel data and presents strategies and forecasts that will help the hotel stay ahead of the competition. What will I be doing? As Revenue Analyst, you will analyse hotel data and present strategies and forecasts that will help the hotel stay ahead of the competition. A Revenue Analyst will support the Revenue and Sales Teams by...
-
Revenue Analyst
hace 3 semanas
distrito federal, México Hilton Worldwide, Inc. A tiempo completoJob Description - Revenue Analyst (HOT0B1WC) Job Number: HOT0B1WC Work Locations Hilton Mexico City ReformaAv. Juarez No. 70 Colonica CentroDelgacion CuauhtemocMexico City 6010 A Revenue Analyst analyses hotel data and presents strategies and forecasts that will help the hotel stay ahead of the competition. What will I be doing? As a Revenue Analyst, you...
-
SAP Security
hace 4 semanas
distrito federal, México Thomson Reuters A tiempo completoSAP Security - Service Management, Consultant Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! You will be part of a team that manages ongoing incident detection and resolution,...
-
Principal Service Delivery Management Consultant
hace 4 semanas
distrito federal, México Oracle A tiempo completoTo develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Represent the customer as a single point of...
-
Senior Analyst, Deal Management
hace 1 semana
distrito federal, México Warner Bros. Discovery, Inc. A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our...
-
Business Intelligence Sr. Analyst
hace 4 días
distrito federal, México Goodyear Dunlop Tires Germany GmbH A tiempo completoBusiness Intelligence Sr. Analyst Goodyear. Con mayor impulso. Primary Purpose of the Position Lead the backoffice administrative process focused on the Mass Merchandise, National Accounts, and Dealers sales channel with the intention of keeping business indicators within acceptable ranges (past due and customer service, among others). Principle Duties and...
-
Senior TPSA Analyst
hace 3 semanas
distrito federal, México HSBC A tiempo completoIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...
-
Senior Analyst, Deal Management
hace 1 semana
distrito federal, México Warner Media, LLC. A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our...
-
DevOps Service Delivery Manager
hace 2 semanas
distrito federal, México Publicis Groupe A tiempo completoAre you a proactive and customer-focused professional with a passion for DevOps and service delivery excellence? Do you have a track record of successfully managing and enhancing service delivery for clients? If so, we want to hear from you! As a DevOps Service Delivery Lead, you will play a pivotal role in ensuring the maintenance and efficiency of our...
-
Analyst- Tv Deal Management
hace 3 semanas
distrito federal, México Warner Media, LLC. A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our...
-
Revenue Analyst
hace 1 semana
distrito federal, México Ria Financial group A tiempo completoRia’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...
-
Senior Credit Analyst Moody's Local
hace 4 días
distrito federal, México Moody's Investors Service A tiempo completoLocation(s): Cda. San Isidro 44, Reforma Soc, Miguel Hidalgo, Mexico City, Mexico State, 11650 CDMX, MX Line Of Business: Regional Organization(REG ORG) Entity: Moody's Investors Service(MIS) Job Category: Credit Analysis & Research Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s...
-
Director Service Delivery
hace 4 semanas
distrito federal, México American Express A tiempo completoWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and...
-
Director Service Delivery
hace 4 semanas
distrito federal, México Amex A tiempo completoYou Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a...