Customer Service Manager

hace 1 semana

Monterrey Metropolitan Area, México Sal-Trans Express A tiempo completo

Company Description

Sal-Trans Express, established in 2019 and based in Laredo, TX, specializes in providing exceptional Dry Van Expedited shipping solutions. Known for its 100% team fleet, the company focuses on innovation and adaptability to meet customer-specific needs. Sal-Trans Express is dedicated to ensuring supply chain excellence to help its clients succeed in their own industries.

Role Description

This is a full-time, remote role for a Customer service manager remote . The primary responsibilities include managing customer service operations, ensuring customer satisfaction, resolving inquiries, and addressing issues in a timely and effective manner. This role also requires monitoring service metrics and implementing strategies to continually improve the customer experience while coordinating with internal teams and maintaining strong client relationships.

Qualifications

  • Strong Customer Service Management, Customer Support, and Customer Satisfaction skills to ensure excellent client experiences
  • Highly developed Analytical and problem-solving skills to address and resolve client concerns efficiently
  • Excellent Communication skills, both verbal and written, for effective interaction with customers and internal teams
  • Experience with conflict resolution and managing client relationships effectively
  • Proficiency in organizational and multitasking capabilities
  • Relevant experience in the transportation or logistics industry is preferred
  • Bachelor's degree in Business Management, Communication, or a related field is an advantage

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