Guest Service Coordinator

hace 3 semanas

Cabo San Lucas, México Hyatt Vacation Club at Sirena del Mar A tiempo completo

**:Provide professional telephone assistance, manage service requests through work orders, coordinate operational staff using internal systems, and ensure timely follow-up on guest complaints and needs, guaranteeing a quality and satisfying experience.**ESSENTIAL FUNCTIONS**:- Answer calls courteously, clearly, and with a warm tone.- Follow up on guest requests.- Manage work orders.- Record requests in PMS / Asgard.- Assign work orders.- Coordinate with departments such as Housekeeping, Engineering, Security, and Front Desk.- Be accessible and cooperative with colleagues from other departments to maintain positive relationships.- Follow up on orders that cannot be completed the same day and coordinate with the area leader responsible.- Assign and coordinate staff.- Ensure staff is “on/off shift” in PMS / Asgard.- Contact staff if an order is not visible on the mobile device within the established time.- Make follow-up calls within 10 minutes after completing an order.- Handle special cases such as Lost and Found, amenity deliveries, inspections in PMS / Asgard for check-ins and check-outs.- Receive, document, and promptly follow up on guest complaints.- Coordinate with involved departments to resolve situations effectively.- Prioritize guest satisfaction and ensure clear and respectful communication.- Generate reports to inform leaders about recurring complaints or critical situations.**POSITION SPECIFICATIONS**:**Education**: Bachelor’s degree or higher.**Technical Competencies**: Initiative, highly organized, people oriented.**Experience**: 2 years in a similar position.**Additional Languages**: Advanced English.**Other**: Ability to work under pressure, excellent service attitude, good presentation, availability for rotating shifts, proactive, reliable, honest, dynamic, multitasking.**Managerial Responsibilities**:Supervise/coordinate the work of different departments such as Housekeeping, Front Desk, Bell Boys, Food and Beverage (amenities and packages).Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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