Workday Ops Analyst

We are seeking a highly skilled and detail-oriented **Technology & Process Improvement Analyst** to join our team. In this role, you will focus on leveraging technology to optimize HR processes, improve operational efficiency, and ensure the delivery of high-quality services. You will be working closely with the Service Excellence team to implement and enhance technologies such as **Workday** and **ServiceNow** to streamline workflows, reduce costs, and improve the overall HR experience for employees and the organization.**Key Responsibilities**:- **Process Improvement and Technology Implementation**:- Assist in implementing new technologies to streamline HR processes, reduce costs, and improve service quality.- Analyze current HR technologies to identify automation opportunities and process improvement areas.- Support the Service Excellence team in driving HR technology initiatives, automation, and continuous improvement.- Help develop and implement new technology solutions to enhance HR operations.- **Data Analysis and Reporting**:- Gather, analyze, and interpret data related to technology performance, process efficiency, and service delivery.- Create reports to identify trends, issues, and opportunities for improvement in technology and process performance.- Analyze HR metrics and data to support decision-making and strategic planning.- **Collaboration and Stakeholder Engagement**:- Work closely with cross-functional teams to understand business requirements and align technology solutions with HR workflows.- Provide technical support to the shared service team and train members on new technologies and systems.- Liaise with technology vendors and service providers to ensure optimal service and value.- **Project Management and Service Delivery**:- Manage technology-related projects within the shared service center, ensuring projects are completed on time and within budget.- Monitor and evaluate the effectiveness of implemented technology solutions and process improvements.- Optimize service delivery through the enhancement of self-service portals, chatbots, and other digital tools.- **Compliance and Risk Management**:- Ensure all technology solutions comply with company policies, industry standards, and legal regulations.- Identify and mitigate technology-related risks, including cybersecurity risks.**Qualifications and Experience**:- **Essential**:- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.- Minimum of **2+ years of relevant experience** in technology, IT support, or similar roles.- Proven experience with **Workday** and **ServiceNow** platforms, especially HR modules (Workday HCM, ServiceNow HR Service Delivery).- Strong analytical skills with experience in data reporting and dashboard creation.- Familiarity with industry-specific regulations and data security standards.- Attention to detail and commitment to ensuring accuracy and quality in technology solutions and documentation.- **Preferred**:- Certifications such as **Certified Business Analysis Professional (CBAP)**, **Certified Data Analyst (CDA)**, or relevant certifications in tools like **Tableau** or **Power BI**.- Experience with **Workday HCM modules**, including Core HR, Talent Management, Recruiting, and Payroll.- Knowledge of **Workday integration tools**, including **EIB (Enterprise Interface Builder)** and **Workday Studio**.- Familiarity with **ServiceNow modules**, particularly in **HR Service Delivery, Incident Management, and Knowledge Management**.- Proficiency in **programming languages** such as **Workday Studio** and familiarity with **SQL** or **Python** for data analysis.- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.**Skills**:- **Technologies**: Workday, ServiceNow, HRIS, HCM, Workday Studio, ServiceNow HR Service Delivery, SQL, Python- **Process Improvement**: Continuous Improvement, Automation, Technology Implementation- **Project Management**: Agile, Scrum, Project Planning, Timeline Management- **Data Analysis**: Reporting, Dashboard Creation, Data Interpretation, HR Metrics- **Communication**: Stakeholder Engagement, Training, Technical Support**Languages**:- **Fluency in English** is required.- **Proficiency in at least one additional language** (French, Italian, Spanish, Romanian, or Czech) is preferred.Tipo de puesto: Tiempo completoSueldo: $6,788.73 - $19,788.63 al mesBeneficios:- Caja de ahorro- Opción a contrato indefinido- Seguro de vida- Vales de despensaTipo de jornada:- Lunes a viernes- Turno de 8 horasLugar de trabajo: remoto híbrido en San Pedro Garza García, N. L.