Sr Engagement Manager
hace 3 semanas
Do what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.About the TeamJoin our team and experience WorkdayWorkday is building its first team of professional services consultants in Mexico across a wide range of experience and skill levels. This is a unique opportunity to not only join an amazing company, but also be part of our first professional services team in MexicoEngagement Support Office (ESO) is a group within Workday’s Global Technical Services organization dedicated to the implementation of our cloud-based software. We help customers make the most of the Workday platformAbout the RoleThe Sr. Engagement Manager will be an expert with the Workday Deployment Methodology. They will lead/manage mid to large deployments and resolve complex issues in creative and effective ways. They will also support executive level expectations by providing internal suggestions to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.Key Areas of Responsibility:- Become proficient in Workday's Implementation Methodology.- Assist Engagement Managers for the implementation of 3-5 simultaneous projects.- Provide prompt execution of tasks for the EM and Professional Service resources working on their implementations.- Perform Timesheet approvals and compliance verification.- Maintain RAIDQ Log, create and manage Support Cases.- Assist EM with tracking the project team’s compliance with Delivery Assurance checkpoints.- Assist the Engagement Manager with ensuring the project is delivered within the budget outlined in the SOW.- Find opportunities to extend the scope of assistance you can provide Engagement Managers.- Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization.- Propose and support implementing changes aimed at optimization and/or automation in Smartsheets.About YouBasic Qualifications- 3+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.Other Qualifications- 5+ years of experience working on software implementations in any capacity.- SaaS / ERP Experience highly desired.- Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.- Experience in coordinating smaller streams of work / delivery of projects.- Excellent organizational and time management skills.- Interest in learning new management methodologies, technologies and technical skills quickly.- Passion for delivering outstanding customer service and quality.- Ability to balance multiple projects and initiatives simultaneously.- Ability to work in diverse, fast paced environment and effectively collaborate across teams.- Team player who can communicate effectively with all project team members.- Excellent spoken and written English, other languages beneficial as well.- Ability to travel up to 50% of the time.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
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