Tiktok Shop

Global OperationsTikTok Shop - Regional Operations Business Analyst**Location**:Mexico CityEmployment Type:RegularJob Code:A **Responsibilities**:**About the team**:Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. This Regional Business Analyst will be part of the Service Support Center team, which has the mission to deliver world-class service and experiences for customers, sellers, and creators.**Responsibilities**:- Partner with stakeholders and leadership to understand business needs, define requirements, and build scalable analytics solutions to allow continuous monitoring of KPIs in a self-serve manner.- Benchmark and track progress of KPIs against goals and key initiatives.- Support ad-hoc data and analyses requests to enable strategic decision-making in a fast-paced environment.- Continuously monitor and analyze key metrics to proactively identify anomalies; investigate to uncover root causes and surface areas of opportunity.- Develop and own high-quality reporting frameworks for weekly, monthly, and quarterly business reviews including report enhancements, deepdives, and presentation to leadership.- Build and maintain interactive dashboards and data visualisations that enable stakeholders to conduct deep dives efficiently.- Create and maintain data and process documentation for reference by technical and non-technical users.- Effectively communicate changes in metrics, insights, and recommendations to stakeholders, including senior management, operations, and business teams.- Ensure data accuracy and consistency by implementing data validation checks and working closely with data engineering teams to resolve data discrepancies.- Collaborate with cross-functional teams to brainstorm and provide recommendations for optimizing business performance.**Qualifications**:**Minimum Qualification (s)**:- 3+ years of experience as a Business, Data, or Business Intelligence Analyst- Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics, Computer Science).- Proficiency in SQL.- Strong analytical and problem-solving skills- Ability to work effectively in a fast-paced, cross-functional team environment- Experience communicating and presenting to leadership teams.- Ability to work independently and effectively influence others without direct authority.**Preferred Qualification (s)**:- Experience in e-commerce or marketplace platforms.- Knowledge in data visualization tools (e.g., Tableau, QuickSight, Power BI) and data analysis tools (e.g., Python, R).Job InformationAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok Accommodation