Field Services Coordinator

IntroductionWe are seeking a Field Service Coordinator to join our Services Mexico team. You will be responsible for coordinating efficient and effective Field Service Operations. In this position, you will report to the Service Administrative ManagerThis position is mainly located in Irapuato, Guanajauato MX.Team you belong toYou will join a team dedicated to providing solutions to all services team and stakeholders.We work closely with internal stakeholders such as suppliers and internal customers. The culture of our team is to provide the best solutions for the client and internal stakeholders. The members in our team are in Mexico.**What you’ll do**:- Managing customer service calls and scheduling field resources- Coordinating travel logistics and site mobilization (inductions, medicals, tickets, visas, etc.)- Supporting technicians with timesheet tracking and field service management (FSM) systems- Processing orders in SAP (quotes, service/sales orders)- Ensuring compliance with internal processes and field safety regulations- Overseeing financial reporting, utilization tracking, and job margin monitoring- Serving as the point of contact for customers and field personnel- Supporting internal service alignment with Sales, Projects, and Spare Parts departments- Leading and managing Field Service Admin staff- Assisting with spare parts quoting and delivery confirmation- Finalizing reports and ensuring job close-outs meet agreed scope**Who you are**:- You have 2-4 years of experience in advanced administrative or service coordination roles- Strong background in travel/logistics coordination and resource planning- Experience using SAP, Microsoft Excel, PowerPoint, and Word- Excellent communication, organization, and time management skills- Customer-oriented mindset and ability to resolve escalated issues- Financial understanding and cost monitoring experience- Ability to collaborate with diverse teams and understand site safety protocols- A can-do attitude and the confidence to lead administrative staffWhat's in it for you?- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.- Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.- Compensation and rewards - Global incentive program tied to business and performance targets.- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.Get in touchIntroductionWe are seeking a Field Service Coordinator to join our Services Mexico team. You will be responsible for coordinating efficient and effective Field Service Operations. In this position, you will report to the Service Administrative ManagerThis position is mainly located in Irapuato, Guanajauato MX.Team you belong toYou will join a team dedicated to providing solutions to all services team and stakeholders.We work closely with internal stakeholders such as suppliers and internal customers. The culture of our team is to provide the best solutions for the client and internal stakeholders. The members in our team are in Mexico.**What you’ll do**:- Managing customer service calls and scheduling field resources- Coordinating travel logistics and site mobilization (inductions, medicals, tickets, visas, etc.)- Supporting technicians with timesheet tracking and field service management (FSM) systems- Processing orders in SAP (quotes, service/sales orders)- Ensuring compliance with internal processes and field safety regulations- Overseeing financial reporting, utilization tracking, and job margin monitoring- Serving as the point of contact for customers and field personnel- Supporting internal service alignment with Sales, Projects, and Spare Parts departments- Leading and managing Field Service Admin staff- Assisting with spare parts quoting and delivery confirmation- Finalizing reports and ensuring job close-outs meet agreed scope**Who you are**:- You have 2-4 years of experience in advanced administrative or service coordination ro