Customer Success Specialist
hace 1 día
**Job Title**: Customer Success Specialist**Location**: Ciudad de México (Híbrido, 2 días a la semana en oficina)**About the Role**:**Responsibilities**:- Build and maintain strong relationships with customers.- Onboard new clients and guide them through product setup and best practices.- Proactively identify customer challenges and work to resolve them.- Collaborate with cross-functional teams (sales, product, etc.) to ensure client satisfaction.- Monitor customer health metrics and provide recommendations for improvement.- Manage client inquiries and provide timely resolutions.**Qualifications**:- At least 2 years of experience in **Customer Success** or similar roles.- Bilingual (Spanish and English, B2 or C1 level).- Strong communication, problem-solving, and organizational skills.- Experience using CRM software and customer support tools.- Ability to work effectively both independently and within a team.**What We Offer**:- Competitive salary and benefits package.- Flexible and dynamic work environment (Hybrid).- Opportunities for career growth and development.Tipo de puesto: Tiempo completoTipo de jornada:- Turno de 8 horasLugar de trabajo: Empleo presencial
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