Tech Support Consultant

hace 3 semanas

Monterrey, México Sutherland A tiempo completo

Sutherland is seeking a motivated and passionate person to join us as a Billing and Tech Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youOur workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. There is no place for disrespect. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of** One Sutherland Team, Playing to Win.****Do interesting things**:Work with great people on interesting projects with some of the world's biggest brands.**Be Yourself**:Keep your passions and interests alive. Your unique perspective adds value to your work.**Grow with the company**:Develop new skills and experiences while tackling challenges in a supportive environment.**Bilingual and Tech Support Consultants in this role get to**:**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.- High school diploma or GED (might be unfinished)- Demonstrated ability to support our high volume of inbound calls- Excellent verbal and communication skills, B1H/B2 English proficiency- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required- 6 months of call center experience- Schedule availability**Technical requirements**:- Knowledge of how to create a new Gmail/Yahoo account?- Able to provide technical guidance when PC has no internet?- Basic tech skills such as restarting computer.**We offer**:- Paid training- Competitive salary and growth opportunities- 40 or 48 hours shifts- 2 days off- Performance bonus- All law benefits- Food coupons- Direct hiring- Annual merit increase opportunity- Operations from home during contingency

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